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Who should take the MB-230: Microsoft Dynamics 365 Customer Service Exam

The Microsoft MB-230 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Dynamics 365 Customer Service

This exam aspirant are validated on ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure voice of the customer.These candidates can go for this exam.

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We strongly recommend using our Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam dumps to prepare for the Microsoft MB-230 certification. It is the best way to ensure success. With our Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) practice questions, you can get the most out of your studying and maximize your chances of passing your Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam.

The MB-230 exam is intended for professionals who have a solid understanding of customer service processes and experience working with Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for functional consultants, customer service managers, help desk analysts, and service desk managers who want to demonstrate their expertise in customer service management using Microsoft Dynamics 365. Passing MB-230 Exam demonstrates that the candidate has the skills necessary to effectively configure and manage the Dynamics 365 Customer Service application to meet the needs of their organization.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q67-Q72):

NEW QUESTION # 67
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Text, table Description automatically generated with medium confidence

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom


NEW QUESTION # 68
You are implementing Omnichannel for Customer Service for a call center.
The call center's requirements for the implementation are as follows:
When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.
The Customer Summary tab must be the primary tab during the conversation.
Agents must be able to close the New Case form tab.
Agents must not be able to close the Customer Summary tab.
You need to configure the tabs.
Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated


NEW QUESTION # 69
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?

Answer: D


NEW QUESTION # 70
You ate a customer service representative for a company that uses Dynamics 365 Customer Service.
When customer service representatives find records that meet specific criteria, they must be able to do the following:
* Open the records in a new tab.
* Open a single record in a new session.
* Open a single record in an existing session on a new tab.
You need to meet the requirements.
Which two actions should you perform? Each correct answer part of a complete solution. NOTE: Each correct selection is worth one point.

Answer: A,C


NEW QUESTION # 71
Your company uses Dynamics 365 Customer Service.
You are designing a survey to send out each time a case closes. The survey must adapt to display additional questions within the same survey if a customer chooses Dissatisfied as a survey answer.
You need to configure the survey.
Which feature should you use?

Answer: A


NEW QUESTION # 72
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