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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure location-based routing
  • 2. Configure calling policies
  • 3. Configure call hold music
  • 4. Configure call park policies
  • 5. Configure caller ID policies
- Configure and manage PSTN connectivity
  • 1. Configure Direct Routing
  • 2. Configure Operator Connect
  • 3. Configure voice routing policies
  • 4. Manage SBC (Session Border Controllers)
  • 5. Configure Teams Calling Plans
- Configure emergency calling
  • 1. Configure emergency calling policies
  • 2. Configure dynamic emergency calling
  • 3. Configure emergency locations
  • 4. Manage emergency calling licenses
Plan and design collaboration communications systems30%- Plan and configure Teams meetings and conferencing
  • 1. Plan for webinars and town halls
  • 2. Configure conferencing bridges
  • 3. Plan for Teams meetings and live events
  • 4. Plan for Microsoft Teams Rooms
  • 5. Configure meeting policies
- Plan and configure network settings for Microsoft Teams
  • 1. Plan and configure network settings for media traffic
  • 2. Configure network ports and protocols
  • 3. Plan for network bandwidth requirements
  • 4. Plan for network topology and connectivity
  • 5. Implement quality of service (QoS)
- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Configure call queues and auto attendants
  • 3. Plan for Teams Phone deployments
  • 4. Plan for Teams Phone with PSTN connectivity
  • 5. Configure Teams Phone policies
Configure and manage Teams meetings and conferencing20%- Configure and manage Teams Rooms and devices
  • 1. Configure Teams panels
  • 2. Configure Teams Rooms accounts
  • 3. Plan for Microsoft Teams Rooms
  • 4. Manage Teams certified devices
  • 5. Manage Teams Rooms devices
- Configure and manage webinars and live events
  • 1. Configure event group roles
  • 2. Configure webinar settings
  • 3. Manage attendee engagement features
  • 4. Manage live event policies
- Configure and manage meeting experiences
  • 1. Manage meeting policies
  • 2. Configure audio conferencing
  • 3. Configure live captions and transcription
  • 4. Configure meeting settings
  • 5. Configure meeting templates
Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Generate call quality reports
  • 3. Analyze usage reports
  • 4. Use Teams Admin Center reports
- Monitor and troubleshoot meetings and conferencing
  • 1. Use Teams Admin Center for diagnostics
  • 2. Analyze meeting usage reports
  • 3. Troubleshoot audio/video issues
  • 4. Monitor Teams Rooms health
  • 5. Monitor meeting quality
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Monitor call quality
  • 3. Use Call Quality Dashboard (CQD)
  • 4. Troubleshoot call issues
  • 5. Analyze call analytics
- Manage compliance and security
  • 1. Configure information barriers
  • 2. Manage security and compliance for Teams Phone
  • 3. Configure compliance recording
  • 4. Configure retention policies for calls and meetings
  • 5. Configure recording policies

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q274-Q279):

NEW QUESTION # 274
Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally. Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must minimize administrative effort. How should you configure the normalization rule? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 275
Your company has a Teams Phone deployment.
The network team at the company completes a local internet breakout for Teams traffic.
To validate the configuration, you review the Call Debug log shown in the following exhibit.

Use the drop down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 276
Exhibit

Your company has a Microsoft Teams Phone deployment that uses Direct Routing.
A user named User1 reports that she cannot make calls because the dial pad n missing in Teams.
You run the Get-CsOnlineUser cmdlet and receive the output shown in the exhibit (Click the Exhibit tab.) Which three actions should you perform to ensure that the dial pad appears in the Teams client? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: C,E


NEW QUESTION # 277
Hotspot Question
You have a Microsoft Teams Phone deployment.
You plan to deploy a phone named Phone1 to a public location.
You need to ensure that Phone1 does NOT display the People, Calendar, and Voicemail options.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 278
Hotspot Question
You have a Microsoft Teams Phone deployment.
You create a call queue named CQ Marketing.
The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing tab.)

The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.)

The Agent selection settings are configured as shown in the Agent selection exhibit. (Click the Agent selection tab.)

For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 279
......

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