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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security28%- Security fundamentals
  • 1. Implement authentication and access controls
  • 2. Configure wireless security
  • 3. Apply encryption technologies
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Implement physical security measures
  • 3. Apply least privilege principles
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
Topic 2: Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures
- Safety and compliance
  • 1. Handle hazardous materials properly
  • 2. Understand environmental impacts
  • 3. Follow workplace safety procedures
- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Implement backup strategies
  • 3. Perform disaster recovery procedures
Topic 3: Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Resolve connectivity problems
  • 3. Fix application crashes and freezes
- Operating system troubleshooting
  • 1. Troubleshoot performance problems
  • 2. Resolve boot and startup issues
  • 3. Fix application and driver errors
- Security-related troubleshooting
  • 1. Resolve unauthorized access issues
  • 2. Identify malware symptoms
  • 3. Recover compromised systems
Topic 4: Operating Systems28%- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Task Manager and Device Manager
  • 3. Use Command Prompt and PowerShell
- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Configure macOS and Linux
  • 3. Install and configure Windows
- File systems and maintenance
  • 1. Perform OS updates and upgrades
  • 2. Configure backup and recovery
  • 3. Manage file systems and permissions

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q67-Q72):

NEW QUESTION # 67
An administrator must configure computers for remote users. The computers will be shipped directly to users from the manufacturer. Which of the following solutions should the administrator use?

Answer: B

Explanation:
Zero-touch deployment allows devices to be preconfigured and automatically provisioned when first powered on by the end user. This enables remote users to receive systems directly from the manufacturer and have them automatically configured with corporate settings without manual IT intervention.


NEW QUESTION # 68
A technician is working on a user's computer. The technician wants to log in to the intranet on the computer without logging the current user out. Which of the following should the technician do?

Answer: D

Explanation:
Private browsing allows the technician to log in to the intranet without affecting the current user's session, cookies, or logins.


NEW QUESTION # 69
Which of the following types of malware is designed to enable administrative access to a computer?

Answer: A

Explanation:
A rootkit (Option A) is a type of malware designed to gain administrative (root) access to a system while hiding its presence. Rootkits can manipulate system processes and files to remain undetected, making them particularly dangerous.


NEW QUESTION # 70
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication


NEW QUESTION # 71
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?

Answer: D

Explanation:
Device encryptionensures that even if someone bypasses biometrics or has physical access to the phone, they cannot read the stored data without the encryption key.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Encryption is the most effective way to protect data at rest. Even if the device is lost or stolen, encryption ensures the data remains inaccessible without the correct key or passcode."


NEW QUESTION # 72
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