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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Topic 2: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 3: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Topic 4: Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing
Topic 5: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 6: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
In which three situations can default coverage be applied?

A. for a specific SR status
B. for a specific SR category
C. to a specific customer account
D. for a specific period of time
E. globally, to all service requests that do not have any other coverage

Answer: B,D,E

NEW QUESTION # 65
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It enables anonymous users to search the DCS knowledge base.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: A,C

NEW QUESTION # 66
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B. Adjust the inbound message filters.
C. Adjust permissions on all customer's profiles.
D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Answer: D

NEW QUESTION # 67
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Answer: E

NEW QUESTION # 68
Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B. By default, the import starts immediately after it is activated.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. Both create and update operations are available for imported records.

Answer: B,C,E

NEW QUESTION # 69
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