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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
| Topic 2: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
| Topic 3: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| Topic 4: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components - Structure and components of OmniScripts |
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NEW QUESTION # 207
A banking client wants to display a list of recent transactions on a customer's profile. The display must be branded to match the bank's website and allow the agent to dispute a transaction directly from the list. What is the primary role of OmniStudio in this scenario?
Answer: B
Explanation:
The primary OmniStudio role here is to display interactive data using FlexCards. The requirement is not just to show static transaction information; the card must present recent transactions in a branded UI and allow the agent to take action, such as disputing a transaction. FlexCards are designed to show contextual information and provide quick actions in a reusable declarative component. OmniScript would be appropriate for a guided multi-step dispute process, but the initial list display and direct action surface are FlexCard responsibilities. Tableau is for analytics and visualization, not transactional service actions. Apex may support custom logic, but it is not the primary declarative OmniStudio UI tool for this use case.
NEW QUESTION # 208
A company needs to create an OmniScript with three steps.
Step 1: Enter customer details
Step 2: Select a product
Step 3: Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
Answer: C
Explanation:
The consultant should add an Integration Procedure Action inside Step 3 to meet the requirements. An Integration Procedure Action can execute an Integration Procedure that invokes a REST API and retrieves the product price. The Integration Procedure Action can be configured to run automatically when Step 3 is loaded, and display the price in a field or label element
NEW QUESTION # 209
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application. In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers
Answer: B,D,E
Explanation:
FlexCards are used to display contextual customer information in a compact and customizable way. They can also provide access to related processes or actions. In this scenario, the features that the consultant should recommend are:
Actions: These are buttons or links that can launch OmniScripts, DataRaptors, or other processes from the FlexCard. They can help the users to perform tasks related to the customer information displayed on the FlexCard.
Custom Styles: These are CSS classes that can be applied to the FlexCard elements to match the company's color scheme and fonts. They can help the users to have a consistent and branded user interface.
Data Tables: These are elements that can display tabular data from one or more data sources on the FlexCard. They can help the users to see relevant data in a structured and sortable way.
The features that the consultant should not recommend are:
Menu Elements: These are elements that can display a list of options or submenus on the FlexCard. They are not suitable for this scenario because they do not provide access to processes or actions, but only to other FlexCards or pages.
Newport Design System: This is a design system that provides a set of predefined styles and components for OmniStudio applications. It is not suitable for this scenario because it does not match the company's color scheme and fonts, and it may require additional customization.
NEW QUESTION # 210
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
- Enter the company's website
- Enter the account phone number
- Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers
Answer: A,D,E
Explanation:
The three elements that the consultant should include in the OmniScript design solution are:
Telephone, Line Break, and Text. A Telephone element can display a field for the user to enter a phone number, with validation and formatting options. A Line Break element can insert a line break between two elements, making them display on separate lines. A Text element can display a field for the user to enter text, such as a website URL
NEW QUESTION # 211
A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?
Answer: A
Explanation:
* Decision Matrices and Expression Sets are used to perform calculations, apply conditional logic, and evaluate business rules in OmniStudio.
* The primary benefit (A) is that they enable calculations on matrix lookups and variables.
* Decision Matrices allow for defining complex rules based on multiple conditions (e.g., determining discount percentages based on customer type).
* Expression Sets allow for calculations and formulas to process data dynamically.
* B. Facilitate the creation of custom objects - Decision Matrices and Expression Sets do not create Salesforce objects; they only manipulate and evaluate data.
* C. Allow for the creation of custom fields - Custom fields are created at the Salesforce object level, not via Decision Matrices or Expression Sets.
* D. Enable the creation of custom code - OmniStudio is a low-code/no-code platform, meaning these tools are designed to replace the need for custom Apex or JavaScript.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* Decision Matrices Overview
* Expression Sets in Calculation Procedures
NEW QUESTION # 212
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