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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization

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Quiz Oracle - 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional –Trustable New Braindumps

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q59-Q64):

NEW QUESTION # 59
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Answer: B

NEW QUESTION # 60
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You have to edit the e-mail template and add HTML code to customize the standard text section.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: A

NEW QUESTION # 61
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval
B. a single "publish" action to complete the task
C. nothing (DCS applications are always available to all users.)
D. moving the application to Staging and subsequently to Production status

Answer: C,D

NEW QUESTION # 62
What is the main function of the Data Security Policies?

A. defines the views the application can access
B. defines the privileges and roles a particular user can have
C. defines the views or functionalities the user can access
D. defines the data a particular user can see and/or modify
E. defines the actions a particular user can do

Answer: C

NEW QUESTION # 63
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Notes
B. Service requests
C. Social network
D. Sales opportunities
E. Contacts

Answer: B,C,D

NEW QUESTION # 64
......

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