Valid Salesforce Slack-Con-201 Test Topics, Exam Slack-Con-201 Answers

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Topic 2: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies
Topic 3: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Topic 4: Security	18%	- Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Topic 5: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Topic 6: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management

>> Valid Salesforce Slack-Con-201 Test Topics <<

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Salesforce Certified Slack Consultant Sample Questions (Q71-Q76):

NEW QUESTION # 71
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
B. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
C. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
D. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.

Answer: D

Explanation:
The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity- provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.
Reference topic: Learning and Enablement - user support model, self-service resources, escalation paths, and adoption operations.

NEW QUESTION # 72
Who can accept a Slack migration invitation?

A. Org Primary Owner and Org Admin
B. Org Primary Owner, Org Admins and all Workspace Owners
C. Org Owner and Org Admins
D. Org Owner, Org Primary Owner and a migrating Workspace Primary Owner

Answer: D

Explanation:
The correct answer is D . A Slack migration invitation requires authority from both the Enterprise Grid side and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the Workspace Primary Owner because that person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace's Primary Owner is the critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved.
This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval.

NEW QUESTION # 73
A financial services company needs to ensure that their Slack usage complies with industry regulations requiring the archiving of all communications for a minimum of five years. Which Slack feature should they utilize to meet this regulatory requirement?

A. Compliance Exports
B. Slack's Enterprise Grid
C. Data Export
D. Custom Retention Policies

Answer: A

Explanation:
Compliance Exports in Slack allow organizations to export all communications, which is essential for industries that need to archive communications for regulatory purposes, like financial services.

NEW QUESTION # 74
A healthcare organization using Slack needs to comply with HIPAA regulations. What is the best practice for approving apps in their Slack workspaces?

A. Implement a review process for apps to ensure they meet HIPAA compliance standards
B. Allow all healthcare-related apps without specific approval
C. Permit only apps developed by the healthcare organization itself
D. Automatically approve apps that claim HIPAA compliance

Answer: A

Explanation:
A review process allows the organization to verify that each app adheres to HIPAA compliance standards, ensuring patient data is handled securely.

NEW QUESTION # 75
A company is integrating Slack for its global team. The IT department wants to ensure that certain sensitive channels are private and accessible only to specific regions due to compliance reasons.
What is the best approach to align and agree on these settings?

A. Implement an organization-wide setting that restricts channel creation to admins only
B. Allow open access to all channels and rely on team members to follow guidelines
C. Set all channels to private by default and manually grant access to specific regions
D. Create a policy that requires regional managers to request access for their teams to sensitive channels

Answer: D

Explanation:
This approach ensures controlled access to sensitive channels while aligning with compliance requirements. Regional managers, being aware of their teams' needs and compliance constraints, can effectively manage access requests, ensuring both security and efficiency.

NEW QUESTION # 76
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