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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Topic 2: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 3: Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Coverage and service tiers 2. Notifications and performance tracking 3. Milestones and operating calendars - Action Plans 1. Action plan templates 2. Execution within service requests
Topic 4: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Topic 5: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Topic 6: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Topic 7: Managing and Extending Service Requests	- Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. SR outcomes and resolutions 2. Scheduled processes and automation 3. Profile options and system configuration 4. Service catalog and category hierarchy 5. User and role management
Topic 8: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Topic 9: Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q54-Q59):

NEW QUESTION # 54
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. There are no specific e-mail tasks available.
B. The environment was not provisioned correctly and the service module is missing.
C. The team members don't have the Email Administrator Role provisioned.
D. The team members have not established the e-mail feature on the Offerings page.

Answer: D

NEW QUESTION # 55
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: C

NEW QUESTION # 56
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is required for every DCS instance
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. is real time

Answer: A,D

NEW QUESTION # 57
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.
B. Add product ID(s) to the database component.
C. Add images as the product image will not be pulled from Engagement Cloud.
D. Add the Product object to your DCS application.

Answer: A,B,D

NEW QUESTION # 58
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured profile option to schedule the retrieval of emails
B. an inbound message filter per time schedule
C. an inbound message filter per sender
D. a configured job to process inbound emails

Answer: B

NEW QUESTION # 59
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