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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM Certification Exam is recognized as a standard for IT professionals who implement ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of ITSM best practices, ServiceNow platform configuration, ITSM process design, and ITSM tool integration. Certified Implementation Specialist - IT Service Management certification exam is designed to ensure that certified professionals have the knowledge and skills necessary to successfully implement and manage ITSM processes and solutions using ServiceNow.
NEW QUESTION # 173
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
Answer: B
Explanation:
ServiceNow ' s baseline implementation supports A. Proposed, Accepted, Rejected, Cancelled, so the answer is A. Major Incident Management extends the Incident process with controlled candidate promotion and additional major-incident states, roles, communications, and governance. The distinction between proposing a candidate and managing or promoting a major incident is intentional so that broad ITIL users can raise candidates while designated major-incident roles retain process control. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit.
B). Proposed, Accepted, Rejected, Reopened; C. Proposed, Received, eCAB Convened, CIosed; D. New, Work in progress, Escalated, Communicated. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Major Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 174
Which of the following users has the permission to reopen an incident?
Answer: A
Explanation:
Explanation
Only the incident opener can reopen it.
NEW QUESTION # 175
When can a user (who has no assigned roles in the system) close an incident?
Answer: D
Explanation:
NEW QUESTION # 176
What function can a user with only the ITIL role perform in the Major Incident process?
Answer: D
Explanation:
The Major Incident Management (MIM) workflow has specific role restrictions to ensure high-visibility issues are handled by authorized personnel.
* Proposing a Major Incident (C) is a function available to any user with the itil role. This allows technical staff to flag a critical issue they believe meets Major Incident criteria.
* Promoting (D) a candidate to a full Major Incident or Resolving (B) one requires the major_incident_manager role.
* Publishing updates (A) typically requires the communications_manager or major_incident_manager role.
Therefore, the ITIL user acts as the " eyes on the ground " who identifies and proposes potential major incidents for review.
NEW QUESTION # 177
What is the purpose of "Cascade Variables" checkbox in order guide?
Answer: A
NEW QUESTION # 178
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