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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: High-Velocity IT Concepts and Digital Enterprise	25%	- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 2: Enabling Valuable Investments	15%	- Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices
Topic 3: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 4: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 5: Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Topic 6: Guiding Principles and Foundational Concepts for Velocity	20%	- Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking
Topic 7: Enabling Fast Development	15%	- Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q35-Q40):

NEW QUESTION # 35
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A. It provides the governance needed for the team to operate
B. It helps the team to document customer requirements
C. It helps the team to prioritize backlog items
D. It provides the business case needed to gain funding for the team

Answer: C

Explanation:
Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.

NEW QUESTION # 36
A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A. ChatOps
B. Kanban
C. Shift-left testing
D. Swarming

Answer: A

Explanation:
ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.

NEW QUESTION # 37
Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?

A. Managing configuration settings during a network change
B. Automating virus detection to improve information integrity
C. Creating a script to automate failover when a network link fails
D. Updating firewall firmware in order to reduce technical debt

Answer: A

Explanation:
Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.

NEW QUESTION # 38
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?

A. Automating the handling of detected events
B. Using chaos engineering techniques
C. Using site reliability engineering techniques
D. Measuring the frequency of component failures

Answer: C

Explanation:
Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.

NEW QUESTION # 39
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?

A. Problem management
B. Infrastructure and platform management
C. Software development and management
D. Monitoring and event management

Answer: D

Explanation:
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.

NEW QUESTION # 40
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