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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Governance - Guiding Principles - Practices Overview - Continual Improvement - Service Value Chain
Topic 2: The Four Dimensions of Service Management	- Organizations and People - Partners and Suppliers - Value Streams and Processes - Information and Technology
Topic 3: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q111-Q116):

NEW QUESTION # 111
Which practice updates information relating to symptoms and business impact?

A. Service level management
B. Service request management
C. Change control
D. Incident management

Answer: D

NEW QUESTION # 112
What should be considered as part of the 'partners and suppliers' dimension?

A. The required skills and competencies of teams and individual members of the organization
B. The information created, managed and used in the course of service provision and consumption
C. The activities, workflows, controls and procedures needed to achieve the agreed objectives
D. The level of integration and formality involved in the relationships between organizations

Answer: D

NEW QUESTION # 113
Which competencies are required by the 'service level management' practice?

A. Problem investigation and resolution
B. Incident analysis and prioritization
C. Business analysis and commercial management
D. Balanced scorecard reviews and maturity assessment

Answer: C

NEW QUESTION # 114
How can a service consumer contribute to the reduction of risk?

A. By fully understanding their own requirements for the service
B. By providing the service in accordance with requirements
C. By managing the detailed level of risk on behalf of the service provider
D. By ensuring that the service provider's resources are correctly configured

Answer: A

NEW QUESTION # 115
What do customer perceptions and business outcomes help to define?

A. Service metrics
B. The total cost of a service
C. The value of a service
D. Key performance indicators (KPIs)

Answer: C

NEW QUESTION # 116
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