Salesforce Salesforce-Loyalty-Management資格取得講座、Salesforce-Loyalty-Management資格トレーニング

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Salesforce Salesforce-Loyalty-Management認定試験の難しさで近年にほとんどの受験生は資格認定試験に合格しなっかたと良く知られます。だから、我々社の有効な試験問題集は長年にわたりSalesforce Salesforce-Loyalty-Management認定資格試験問題集作成に取り組んだIT専門家によって書いてます。実際の試験に表示される質問と正確な解答はあなたのSalesforce Salesforce-Loyalty-Management認定資格試験合格を手伝ってあげます。

Salesforce Salesforce-Loyalty-Management Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Loyalty Management Accredited Professional Exam
Exam Number:Salesforce-Loyalty-Management (also referred to as AP-212)
Exam Format:Multiple choice, Multiple select, Scenario-based questions
Certificate Validity Period:2 years
Real Exam Qty:50-55
Exam Duration:75 minutes
Passing Score:69%
Related Certifications:Salesforce Accredited Professional
Available Languages:English
Exam Price:USD 150 (plus applicable taxes)
Recommended Training:Salesforce Trailhead: Loyalty Management
Exam Registration:Kryterion Webassessor
Salesforce Certification Portal
Sample Questions:Salesforce Salesforce-Loyalty-Management Sample Questions
Exam Way:Proctored online or at authorized testing centers
Pre Condition:No mandatory prerequisites; recommended experience with Salesforce platform and loyalty program concepts
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap

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Salesforce Salesforce-Loyalty-Management 認定試験の出題範囲:

トピック出題範囲
トピック 1
  • ロイヤルティ プログラムとプロセスの構成: このセクションでは、ロイヤルティ プログラムの基本機能と高度な機能の構成に焦点を当てます。Salesforce パートナーは、このトピックで階層モデル、メンバーとパートナーの管理、顧客インセンティブ、体験機能の構成方法を学習します。サブトピックには、Experience Cloud テンプレートを使用したプロモーション、資格ルール、パーソナライズされたロイヤルティ ページの定義も含まれます。複雑な処理ルール、ユーザー アクセス モデル、分析ダッシュボードを構成することで、Salesforce パートナーは、スケーラブルで顧客中心のロイヤルティ ソリューションを提供する専門知識を身に付けることができます。
トピック 2
  • 戦略と設計: Salesforce パートナーは、ロイヤルティ管理が顧客のビジネス ニーズ、プロセス、データ要件、プログラム パラメータとどのように連携するかを学びます。このセクションでは、適切なロイヤルティ アーキテクチャの特定、ポイントと引き換えプロセス、特典の種類、プロモーション ライフサイクルの定義について説明します。ロイヤルティ管理を実装するためのベスト プラクティスも取り上げ、実際のシナリオに実際に適用できるようにします。
トピック 3
  • 継続的なロイヤルティ管理: このセクションでは、Salesforce パートナーが実装後にロイヤルティ ソリューションを維持および最適化できるようにします。トピックには、分析とダッシュボードの活用、サンドボックスから本番への移行、ロイヤルティ キャンペーンの管理、モバイル アプリ機能の活用、サービス関連の問題の解決などが含まれます。
トピック 4
  • 統合: シームレスなロイヤルティ管理エクスペリエンスを実現するには、統合が不可欠です。このトピックでは、Salesforce パートナーが API テンプレートとエンドポイントを使用して、Marketing Cloud、Commerce Cloud、Service Cloud、Salesforce CDP、および外部システムを統合するための戦略を決定します。

Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q51-Q56):

質問 # 51
What three types of vouchers can be configured in Loyalty Management?

正解:A、B、E

解説:
In Salesforce Loyalty Management, the types of vouchers that can be configured include:
Promo Code (A): This voucher type allows members to redeem a code for a specific offer or discount, typically used in marketing promotions and online purchases.
Discount Percentage (B): This type of voucher provides a percentage-based discount on products or services, offering flexibility in creating varied promotional offers for loyalty program members.
Fixed Value (C): Fixed Value vouchers offer a specific monetary value that can be applied as a discount or credit towards purchases, providing a straightforward benefit to loyalty program members.
The option D, "Gift Card," and E, "Product or Service," while potentially part of a loyalty program's offerings, are not classified as voucher types within the standard configurations of Salesforce Loyalty Management. Vouchers are typically used for discounts or special offers rather than representing a stored monetary value or specific products/services.
The Salesforce Loyalty Management documentation would include detailed information on configuring and managing different types of vouchers, ensuring that loyalty program administrators can effectively create and offer a variety of benefits to meet their program's goals and member needs.


質問 # 52
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

正解:A

解説:
To fulfill the new voucher's requirements, the voucher definition settings should be: Type: Fixed Value, Expiration Type: Period, Expiration Period: 3, Expiration Period Unit: Month, Face Value: $300, Partial Redeemable: Checked. This configuration ensures that two vouchers with the specified face values can be issued within the defined period and used within three months after the first voucher's disbursement date. The 'Partial Redeemable' option allows the vouchers to be used partially, providing flexibility in how they are redeemed by the members.


質問 # 53
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

正解:C

解説:
To segment and identify specific tier members for a journey within Marketing Cloud, it's essential to synchronize the right objects from Salesforce to Marketing Cloud. Synchronizing the 'Contact' object ensures that the basic member information is available. The 'Loyalty Program Member' object provides detailed information about the member's involvement in the loyalty program, and the 'Loyalty Member Tier' object offers insights into the member's current tier status. This setup allows for precise targeting and personalization of marketing efforts aimed at encouraging Loyalty Tier B customers to ascend to Loyalty Tier A, thereby enhancing member engagement and program value.


質問 # 54
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

正解:A、B、D


質問 # 55
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

正解:B、D

解説:
To introduce program members to the "Summer Sales" promotional campaign and send email communication via Marketing Cloud with minimal configuration effort, the required actions within the org would be:
"Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion (A): This action allows for the direct association of specific member segments to the promotion, enabling targeted communication and engagement with minimal effort.
Create a new segment within CDP (D): By creating a new segment within the Customer Data Platform (CDP), you can easily define and manage the group of loyalty program members who qualify for the "Summer Sales" promotion. This segment can then be used in conjunction with Marketing Cloud for targeted email campaigns.
Options B and C, involving adding segmented loyalty program members to new campaigns and creating custom reports, are not as directly related to the goal of minimal configuration effort for introducing members to the promotion and communicating via Marketing Cloud.
Salesforce documentation on Loyalty Management, CDP, and Marketing Cloud integration would provide insights into efficiently setting up promotions and communicating with targeted segments of loyalty program members.


質問 # 56
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