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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Inventory and Assets15%- Inventory management
  • 1. Track customer assets
    • 2. Manage products and stock
      Topic 2: Field Service Mobile and Customer Experience20%- Mobile app configuration
      • 1. Configure Field Service mobile app
        • 2. Enable offline capabilities
          - Customer engagement
          • 1. Service feedback management
            • 2. Customer communication workflows
              Topic 3: Configure Dynamics 365 Field Service20%- Configure Field Service settings
              • 1. Configure organizational units and resources
                • 2. Set up Field Service parameters
                  Topic 4: Work Order Management25%- Manage work orders lifecycle
                  • 1. Manage incidents and service tasks
                    • 2. Create and manage work orders
                      Topic 5: Schedule and Dispatch Work20%- Resource scheduling
                      • 1. Optimize scheduling and routing
                        • 2. Use schedule board

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q129-Q134):

                          NEW QUESTION # 129
                          You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.
                          Which four actions should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 130
                          You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
                          Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
                          Which two characteristics are valid? Each correct answer presents a complete solution.

                          Answer: B,C

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources#set-up-field-technician-resources


                          NEW QUESTION # 131
                          Drag and Drop Question
                          You need to create a requirement group for a work order.
                          Which three steps should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 132
                          You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
                          You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
                          Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

                          Answer: A,C

                          Explanation:
                          The Copy Incident Items to Agreement field during incident type setup is important for 2 reasons:
                          The incident you want to add to an agreement may be slightly different than the incident you would add to a single work order that's not part of an agreement. For example, normally the incident would require 1 hour of a service, but for the agreement, you negotiated with the customer 2 hours of a service. Rather than having to create a second incident type just for this agreement, you can set Copy Incident Items to Agreement to No, add the incident to the agreement, then manually add the specific service tasks, product, services, and so on. This way you can use the same incident type, which helps for reporting later on. Set this option to Yes and the incident items will be added to the agreement and you can accept these items or make slight variations from there.
                          https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements


                          NEW QUESTION # 133
                          You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
                          You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
                          You need to find the issue and resolve it.
                          Which action should you choose?

                          Answer: A

                          Explanation:
                          Section: Configure field service applications
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts


                          NEW QUESTION # 134
                          ......

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