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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services
Key Concepts of ITIL 4	15%	- Partners and suppliers - Organizations, people and culture - Information and technology - Value streams and processes
ITIL Service Value System	25%	- Governance - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System
ITIL Guiding Principles	15%	- Collaborate and promote visibility - Focus on value - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical - Optimize and automate - Start where you are

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EXIN ITIL 4 Foundation Sample Questions (Q234-Q239):

NEW QUESTION # 234
What must always be done before an activity is automated?

A. Ensure that DevOps has been successfully implemented
B. Check that the activity has already been optimized
C. Ensure the solution removes the need for human intervention
D. Check that suitable new technology has been purchased

Answer: B

NEW QUESTION # 235
Which term is used to describe removing something that could have an effect on a service?

A. An IT asset
B. A problem
C. A change
D. An incident

Answer: C

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.

NEW QUESTION # 236
Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

A. 2 and 3
B. 3 and 4
C. 1 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 237
Which practice includes management of workarounds and known errors?

A. Monitoring and event management
B. Service configuration management
C. Incident management
D. Problem management

Answer: D

NEW QUESTION # 238
What is defined as any component that needs to be managed in order to deliver an IT service?

A. A service request
B. An IT asset
C. A configuration item (CI)
D. An incident

Answer: C

NEW QUESTION # 239
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