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If you're looking to advance your career, passing the ITIL ITIL4-DPI Certification Exam is crucial. As with any certification exam, success requires time and effort. While there are many online study materials available, not all of them are accurate or reliable. Many professionals struggle with managing their time and studying effectively, making it difficult to pass the ITIL 4 Strategist: Direct, Plan and Improve (DPI) (ITIL4-DPI) Exam.
| Certification Vendor: | PeopleCert (AXELOS framework) |
|---|---|
| Exam Name: | ITIL 4 Strategist: Direct, Plan and Improve (DPI) |
| Exam Number: | ITIL4-DPI |
| Exam Duration: | 90 minutes |
| Available Languages: | Japanese, Spanish, French, English, German |
| Passing Score: | 28/40 (70%) |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Managing Professional (MP) ITIL 4 Foundation ITIL 4 High-velocity IT (HVIT) ITIL 4 Drive Stakeholder Value (DSV) ITIL 4 Create, Deliver and Support (CDS) |
| Exam Price: | USD 350–500 (varies by region) |
| Exam Format: | Multiple-choice questions, Scenario-based questions, Closed book |
| Recommended Training: | PeopleCert Official ITIL Training AXELOS ITIL Guidance |
| Exam Registration: | ITIL Certification Information PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL4-DPI Sample Questions |
| Exam Way: | Online proctored exam or accredited test center |
| Pre Condition: | ITIL 4 Foundation certification required |
| Official Syllabus URL: | https://www.peoplecert.org/itil-4 |
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NEW QUESTION # 39
Which is a result of an organization following the local laws of a country where it operates?
Answer: B
Explanation:
DPI highlights thatcompliancerefers to meetinglegal, regulatory, and policy requirements. By following local laws, the organization ensuresimproved compliance. Governance (A) is the system of oversight but does not automatically result from law adherence. Risks (B) are reduced, not increased, by compliance. Value (D) is indirectly supported but not guaranteed. Thus, compliance is the direct outcome.
(Reference: ITIL 4 Strategist DPI, section on "Governance, risk, and compliance (GRC)")
NEW QUESTION # 40
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
Answer: D
Explanation:
DPI emphasizes thatOCM must create willing and prepared participantsby providing clarity on the change's purpose and encouraging open discussion. This builds trust, reduces resistance, and increases engagement. Objectives (A) and leadership (B) are important but are managerial aspects, not participant readiness. Sustained improvement (D) occurs later. The direct outcome of early communication and dialogue isprepared participants.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - preparing participants")
NEW QUESTION # 41
A legacy financial system requires the user to manually enter the time and date of transactions to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are TWO effective controls that could improve compliance?
* Modify the application to automatically add the current date and time when a transaction is entered
* Establish a communication plan to remind users of the importance of including the date and time on transactions
* Develop a goals cascade so that all staff know their role in achieving company goals
* Create a report showing non-compliant records and take appropriate action to correct them
Answer: A
Explanation:
In DPI,controls are mechanisms to ensure compliance and mitigate risks. Modifying the system to auto- capture date/time (1) is apreventive control, while reporting and correcting non-compliant records (4) is a detective control. Together, these are effective and practical. Communication plans (2) and goals cascades (3) improve awareness but do not guarantee compliance. DPI stresses thattechnical and reporting controls are stronger than relying on human reminders.
(Reference: ITIL 4 Strategist DPI, section on "Controls - preventive and detective mechanisms in governance")
NEW QUESTION # 42
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
Answer: B
Explanation:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")
NEW QUESTION # 43
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
Answer: B
Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")
NEW QUESTION # 44
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