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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Setup and configuration basics
- Creating and managing action maps
- Optimization and continuous improvement
- Agent experience and real-time insights
Topic 2: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Getting started and prerequisites
- Data preparation and model training
- Configuration and setup of GPR
- Testing, validation, and deployment
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q90-Q95):

NEW QUESTION # 90
Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

Answer: B


NEW QUESTION # 91
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: D


NEW QUESTION # 92
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

Answer: B


NEW QUESTION # 93
Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 94
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 95
......

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