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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery13%- Business Needs Analysis
  • 1. Align stakeholder requirements
  • 2. Document customer business needs and desired outcomes
  • 3. Identify gaps between current processes and Energy and Utilities Cloud capabilities
  • 4. Understand current state architecture
  • 5. Analyze current state processes and user journeys
Topic 2: Solution Design36%- Architecture and Design
  • 1. Validate data model fitment
  • 2. Determine organizational security and data access considerations
  • 3. Design future state business processes
  • 4. Understand deployment tools and best practices
  • 5. Map Energy and Utilities Cloud components to current architecture
  • 6. Define future state architecture
Topic 3: Implementation38%- Platform Configuration
  • 1. Integrate third-party systems
  • 2. Execute data migration
  • 3. Implement post-sales processes
  • 4. Configure licenses and access
  • 5. Configure products and pricing
  • 6. Enable order capture and contract management
  • 7. Perform initial Salesforce and Energy and Utilities Cloud setup
Topic 4: Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Create deployment plans
  • 2. Validate Salesforce core and Vlocity components
  • 3. Manage UAT milestones
  • 4. Execute user acceptance testing
  • 5. Support go-live activities
  • 6. Identify deployment stakeholders

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q18-Q23):

NEW QUESTION # 18
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Answer: B,D

Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript


NEW QUESTION # 19
An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?

Answer: A


NEW QUESTION # 20
An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

Answer: C


NEW QUESTION # 21
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

Answer: A,D


NEW QUESTION # 22
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

Answer: C,D

Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment. Reference = Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules: https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5


NEW QUESTION # 23
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