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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:Apple-Device-Support
Real Exam Qty:Approx. 80
Related Certifications:Apple Certified IT Professional
Exam Price:$149 USD
Passing Score:75%
Certificate Validity Period:3 years
Available Languages:Japanese, German, French, Spanish, English
Exam Format:Multiple-choice single-select, Multiple-choice multiple-select
Exam Duration:120 minutes
Recommended Training:Apple Device Support Training Course
Exam Registration:Apple Certification Registration System
Pearson VUE Registration
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 5
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

Apple Device Support Exam Sample Questions (Q137-Q142):

NEW QUESTION # 137
Scenario
Melody's Mac has multiple printers configured.
Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Answer: A


NEW QUESTION # 138
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?

Answer: C,D,E


NEW QUESTION # 139
How to put an iPhone in recovery mode?

Answer: A,B,C

Explanation:
According to the Apple Device Support Reference Materials, the steps to put an iPhone in recovery mode are:
* Plug your iPhone in to your computer using your USB to Lightning cable1.
* On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes1.
* Quickly press and release the Volume Up button, then quickly press and release the Volume Down button, and then press and hold the Side (or Power) button until the recovery mode screen pops up12. It won't happen instantly, so hang on for at least 15 seconds or so before you try it again2.
* Locate your device on your computer and choose the option to Update or Restore1.
These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later, iPhone SE (2nd and
3rd generations), and iPhone 12 or later2. For older models, such as iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can't update or restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into recovery mode | iMore


NEW QUESTION # 140
You're reviewing the manual page for the defaults command in Terminal.
What should you do to exit a manual page in the Terminal window?

Answer: C


NEW QUESTION # 141
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

Answer: D


NEW QUESTION # 142
......

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