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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which application would you use to execute an email campaign for a target group?

A. SAP Service Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Emarsys
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 25
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Route sales orders
D. Create quotation versions

Answer: A,B

NEW QUESTION # 26
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Case processing with registered products
C. Bounce management for new prospects
D. Product catalog

Answer: D

NEW QUESTION # 27
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Rapid, continuous innovation by running the latest software version
C. Complex and costly upgrades from custom extensions
D. Data quality and consistency challenges
E. Efficient operations of IT security and efficiency

Answer: A,B,E

NEW QUESTION # 28
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Improved customer satisfaction and retention
C. Lower customer acquisition costs
D. Innovate and stay ahead
E. Optimize buying lifecycle

Answer: A,C,E

NEW QUESTION # 29
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