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ServiceNow CAS-PA (Certified Application Specialist - Performance Analytics) Exam is an essential certification exam for IT professionals who want to demonstrate their expertise in ServiceNow's Performance Analytics application. The Performance Analytics application is a powerful tool that enables organizations to measure and analyze their business data to identify trends, patterns, and areas for improvement. Certified Application Specialist - Performance Analytics certification exam is designed to test the candidate's knowledge and skills in using Performance Analytics to optimize business performance.
NEW QUESTION # 43
Which of these Indicators should NOT be included in a Historical Collection? (Choose two.)
Answer: B,C
Explanation:
The expected answers are A. Average age of open incidents and C. Number of incidents not updated in the last 5 days.
Historical data collection attempts to reconstruct earlier indicator scores using information currently available in operational records. It cannot reliably reconstruct every historical condition, especially when records have changed since the date being evaluated.
Option A - Correct: Average age of open incidents depends on identifying which incidents were open on each historical date and calculating their ages at that time. An incident that was open previously may now be resolved. Without a reliable historical record of state transitions, the reconstructed population may be inaccurate.
Option C - Correct: The indicator measures whether incidents remained unchanged for the preceding five days. The current sys_updated_on field reflects the latest update and does not preserve every earlier update timestamp. Historical inactivity therefore cannot be reliably determined from that field alone.
Option B - Incorrect: Number of new incidents can generally be reconstructed using the incident creation timestamp, which remains available after creation.
Option D - Incorrect as the intended examination selection: A null Assignment Group condition can be evaluated against stored records. However, because assignment groups can subsequently change, historical results for this indicator may also be inaccurate without historical field information.
The practical recommendation is to collect time-sensitive indicators through scheduled daily collection rather than relying on retrospective calculations.
ServiceNow Community+2
References: ServiceNow Performance Analytics - Collect Historical Data; Historical Collection Limitations; Incident Management Indicators; Indicator Source Conditions; Daily Data Collection.
NEW QUESTION # 44
What data update settings can you enable for a single score visualisation to update the score in real-time?
Answer: C
Explanation:
Enabling 'Real time update' from the data update settings updates a single score visualisation in real-time.
'Show score update time' shows the timestamp of when the score was last updated.
'Background refresh interval (minutes)' shows how often, in minutes, the landing page refreshes the visualisation if you have navigated away from it.
With 'Live refresh rate (seconds)', you can choose the frequency in non-decimal seconds to have a single score reporting widget refresh. If set at '0', the score does not refresh.
NEW QUESTION # 45
How are responsible users reminded when a signal remains unresolved?
Answer: A
Explanation:
As a responsible user, you receive email reminders about signals that have not been resolved.
You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.
Responsible users get email notifications about the following:
* New signals
* Unresolved signals
* Actions to resolve signals
* ' Anti-signals, ' which indicate that a KPI is long-term stable
Even responsible users without workspace access get these email notifications.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for-workspace/task
/configure-signal-notifications.html
NEW QUESTION # 46
Select the syntactically INCORRECT formula, assuming that all Indicator names are valid.
Answer: B
Explanation:
The correct answer is A, because it incorrectly uses double parentheses (( )) to reference Performance Analytics indicators.
ServiceNow Formula Indicators use specific reference delimiters to identify contributing indicators within JavaScript expressions.
The two primary formats are:
* [[Indicator Name]]: Retrieves an indicator score and permits applicable breakdowns to influence that score.
* {{Indicator Name}}: Retrieves an indicator score while preventing breakdowns applied to the Formula Indicator from affecting that component.
Option A incorrectly places the indicator names inside double parentheses, which JavaScript interprets as expression grouping rather than ServiceNow indicator references.
The corrected formula is:
([[Number of new critical incidents]] /
[[Number of new incidents]]) * 100
Option B uses supported indicator references and valid arithmetic operators to calculate a percentage difference relative to a reference value.
Option C uses a JavaScript conditional statement. Although its else expression would be clearer inside braces, the expression-statement syntax is valid after ServiceNow resolves the indicator reference.
Option D correctly combines square-bracket and curly-bracket references to calculate a breakdown ' s percentage contribution to the overall score.
ServiceNow recommends inserting indicator references through Browse for an indicator to ensure that the generated syntax is valid.
Therefore, A is the only option with an incorrect indicator-reference format.
ServiceNow+2
References: ServiceNow Performance Analytics - Create a Formula Indicator; Formula Indicator Syntax; JavaScript Expressions; Prevent a Contributing Indicator from Following Breakdowns; Formula Calculation Methods.
NEW QUESTION # 47
What related list in the formula indicator record is used to navigate to the indicators used in the formula or to their indicator sources?
Answer: B
Explanation:
Formula indicator records now include a 'Contributing indicators' related list.
Use this list to navigate to the indicators used in the formula or their indicator sources.
If you include another formula indicator in the formula, both that indicator and its contributing indicators are listed.
NEW QUESTION # 48
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