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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional |
| Exam Number: | AP-211 |
| Passing Score: | 60% |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 30 |
| Exam Format: | Multiple-select, Multiple-choice |
| Sample Questions: | Salesforce AP-211 Sample Questions |
| Exam Way: | Online Proctored / Onsite Testing Center |
| Pre Condition: | Successfully completed the Health Cloud Accredited Professional Learning Path on Partner Learning Camp. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Health-Cloud-Accredited-Professional-Exam-Guide |
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NEW QUESTION # 24
A MedTech company needs to manage its run rate business to ensure contract compliance for its customers.
Which two features of Health Cloud should a consultant recommend the company use?
Answer: C,D
Explanation:
Sales Agreements track committed vs. actual run-rate volume and revenue over time, while Advanced Account Forecasting delivers visibility into cross-functional sales expectations and demand planning. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Advanced Account Forecasting; Sales Agreements) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Agentforce Health architecture and implementation
NEW QUESTION # 25
Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system. Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?
Answer: B,C,E
Explanation:
OmniStudio FlexCards (UI), Integration Procedures (data orchestrator combining internal and external APIs), and DataRaptors (internal data transform) form the recommended declarative stack for composite data display. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures.
DataRaptors, now also represented as Data Mappers in current OmniStudio terminology, declaratively extract, transform, and load Salesforce data for OmniStudio components. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Integration Procedures; DataRaptors; FlexCards) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; DataRaptor; Integration Procedure
NEW QUESTION # 26
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.
Which two out-of-the-box permission sets should the consultant assign to the users to give them access to Health Cloud?
Choose 2 answers
Answer: C,D
NEW QUESTION # 27
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: D
Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud) These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification) This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.
NEW QUESTION # 28
Bloomington Caregivers has created and tested its first care plan template in sandbox, which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Choose 2 answers
Answer: B,D
Explanation:
Step 1: Requirement Analysis
After deploying a care plan template (including problems, goals, and tasks) via Data Loader to the final environment, users must be able to use the new template for creating care plans in production.
Step 2: Salesforce Health Cloud Documentation Guidance
According to the official Health Cloud administration guide, two key post-deployment steps are required:
1. Confirm User Access to Care Plan Objects
Users must have the correct permissions to view, create, and use care plan templates and related records. This involves assigning the appropriate permission sets or profiles to allow access to the Care Plan, Care Plan Template, and related objects.
Extract:
"Ensure users have the necessary permissions to access care plan templates and related objects so they can view and apply templates to patients' care plans." Administer Health Cloud - Care Plans and Permissions
2. Activate the New Care Plan Template
Templates (and their related records) must be activated after being deployed to make them available for use by end users. Care plan templates in Salesforce Health Cloud have an "Active" status that must be set to "True" or "Activated" before users can select them when creating new care plans.
Extract:
"After importing care plan templates and related data, administrators must activate the template to make it available to care coordinators and clinicians." Administer Health Cloud - Deploying and Activating Care Plan Templates Other Options:
B . Activate the problems, goals, and tasks associated with the template:
Not required as a separate step. When you activate the care plan template, its associated problems, goals, and tasks become available.
D . Conduct end-user training:
While important, it is not a required technical step for enabling the template after deployment.
Verified Answers:
A . Confirm User access to Care Plan objects.
C . Activate the new care plan template.
Reference:
Administer Health Cloud - Care Plan Templates
Administer Health Cloud - User Setup
NEW QUESTION # 29
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