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| Section | Weight | Objectives |
|---|---|---|
| CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Configuration | 15% | - CMDB architecture and data model
|
| Insight | 11% | - Reporting and visualization
|
| Ingest | 19% | - Data ingestion and integration
|
| Govern | 35% | - Data governance and lifecycle management
|
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NEW QUESTION # 20
A Configuration Manager notices that the CMDB Health Dashboard Completeness Key Performance Indicator is low.
What can the Configuration Manager do to obtain a KPI that represents only CIs that are managed?
Answer: A
Explanation:
Health Inclusion Rules determine which CI records are included in CMDB Health calculations. Health Inclusion Rules The Configuration Manager can configure conditions for the relevant CI classes so that only managed, operationally relevant, or management-ready CIs contribute to the Completeness KPI.
For example, an inclusion rule can limit the calculation based on lifecycle stage, operational status, environment, discovery source, or another class attribute that identifies managed CIs. This prevents unmanaged, retired, transitional, or incomplete populations that are not yet under governance from distorting the organization's health score.
A custom business rule is unnecessary and would introduce avoidable customization and maintenance effort.
The score also does not have to include the entire CMDB because each health metric can have a separately controlled evaluation scope. Therefore, configuring Health Inclusion Rules i
NEW QUESTION # 21
A CMDB Administrator has installed aService Graph Connectorand customized ascript transform.
What will happen on subsequent upgrades if thedefault definition of the script transform is updated?
Answer: B
Explanation:
InServiceNow, Service Graph Connectors deliver data ingestion patterns usingprotected, upgrade-safe artifacts, including script transforms. When a customercustomizesa script transform provided by a Service Graph Connector, ServiceNow follows standardupdate set and upgrade behaviorto protect customer customizations.
During a subsequent upgrade, if theout-of-box (default) script transform definition changes, ServiceNowdoes not overwrite the customized version. Instead, the platform records askipped change, indicating that an update was available but intentionally not applied due to a local customization. This ensures customer-specific logic is preserved while still maintaining transparency about what changed in the newer release.
Option A is incorrect because upgrades do not halt due to customized transforms. Option C is also incorrect because Service Graph Connector upgrades proceed normally; they do not refuse to start because of customizations.
This behavior aligns with Data Foundations best practices:avoid modifying OOTB content when possible, but when customization is necessary, ensure it is protected during upgrades. Administrators should review skipped changes after upgrades to decide whether to manually adopt new OOTB logic.
Therefore, the correct answer isB - A skipped change is created and no change is made to the script transform definition.
NEW QUESTION # 22
A new custom class is needed to reflect a new application being managed in the CMDB.
Which roles are minimally needed to add this custom CI class?
Answer: D
Explanation:
Creating a custom CI class in the CMDB is a dictionary-level configuration activity and must be performed with the correct minimum privileges to ensure governance and upgrade safety in ServiceNow.
The sn_cmdb_admin role is required because it grants administrative access to CMDB structures, including CI class hierarchy management. This role ensures that changes align with CMDB governance controls and Data Foundations practices.
The personalize_dictionary role is also required because adding a new CI class involves creating or extending dictionary entries (tables, attributes, inheritance). Without dictionary-level access, a user cannot define new classes or attributes in the CMDB schema.
Option A is incorrect because sn_cmdb_admin alone is insufficient without dictionary privileges. Option B and D focus on form personalization, which affects UI layout only and does not allow creation of new CI classes. Additionally, itil_admin is not the correct role for schema-level CMDB changes.
Therefore, the minimal and correct role combination is sn_cmdb_admin and personalize_dictionary, making Option C the verified answer.
NEW QUESTION # 23
A facilities department wants to use ServiceNow to store location data in the Location table [cmn_location], but it is concerned that other data sources might create duplicate records.
Why should the department use the Identification and Reconciliation Engine (IRE)?
(Choose two options.)
Answer: A,B
Explanation:
IRE applies identification logic to determine whether incoming data represents an existing record or requires the creation of a new record. This makes Option A correct: properly configured identifiers reduce duplicate creation by matching incoming data to existing records before insertion.
IRE also applies reconciliation controls after identification. Reconciliation rules establish which data sources are authorized to update particular classes or attributes and define source precedence when multiple sources provide competing values. Therefore, Option D is correct because an unauthorized or lower-priority source can be prevented from overwriting controlled data.
IRE does not generally prevent an authorized ingestion source from inserting a genuinely new record when no match exists, so Option B is too broad. Option C is incorrect because identification is based on identifier attributes and identification rules, not simply on whether relationships exist.
The guide describes IRE as the mechanism that uniquely identifies records, reduces duplicate creation, applies source precedence, and protects records from unauthorized overwrites.
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NEW QUESTION # 24
A CMDB Configuration Manager intends to implement CMDB Data Manager delete and archive policies for all server records in the New York data center.
In which lifecycle state would servers be affected by these new policies?
Answer: A
Explanation:
Delete and archive policies are designed for end-of-life CMDB lifecycle governance. They should apply to records that are no longer active operational CIs and have reached an appropriate retired state. End of Life - Retired is the correct lifecycle state because it indicates that the CI has completed its useful operational lifecycle and can be governed through archival or deletion according to retention rules. Applying delete or archive policies to Inventory - Available records would be dangerous because those CIs may still be valid and usable. "In any lifecycle state" is wrong because unrestricted archival or deletion can remove active, dependent, or operationally important records. "Missing - Stolen" is more aligned with asset disposition and exception handling, not the standard CMDB Data Manager delete/archive target state. Therefore, these policies should affect servers in End of Life - Retired.
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NEW QUESTION # 25
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