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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 2: Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Topic 3: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Topic 4: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns |
| Topic 5: Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities |
| Topic 6: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
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NEW QUESTION # 130
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
Answer: D
NEW QUESTION # 131
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements.
You need to create a fulfillment preference.
Solution: Add intervals and time groups together always resets intervals when time groups overlap, ensuring a consistent booking sequence.
Does this meet the goal?
Answer: B
NEW QUESTION # 132
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 133
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue?
Answer: A
NEW QUESTION # 134
You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.
You need to add these customer assets to the work order.
What should you do?
Answer: D
NEW QUESTION # 135
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