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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Service value chain - Guiding principles - Governance - Continual improvement
Topic 2: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management)
Topic 3: Four Dimensions of Service Management	- Information and technology - Partners and suppliers - Value streams and processes - Organizations and people
Topic 4: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q142-Q147):

NEW QUESTION # 142
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A. Problem analysis
B. Problem identification
C. Problem control
D. Error control

Answer: D

NEW QUESTION # 143
Which is included in the purpose of the 'service level management' practice?

A. To ensure that suppliers and their performance are managed appropriately
B. To ensure accurate information about the configuration of services is available
C. To maximize the number of successful service and product changes
D. To set clear business-based targets for service levels

Answer: D

NEW QUESTION # 144
Which are elements of the service value system?

A. Outcomes, utility, warranty
B. Customer value, stakeholder value, organization
C. Service provision, service consumption, service relationship management
D. Governance, service value chain, practices

Answer: D

NEW QUESTION # 145
Which statement about outcomes is CORRECT?

A. An output can be enabled by one or more outcomes
B. Outcomes are how the service performs
C. An outcome is a tangible or intangible activity
D. An outcome can be enabled by more than one output

Answer: D

NEW QUESTION # 146
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Service desk
B. Service level management
C. Continual improvement
D. Change enablement

Answer: B

NEW QUESTION # 147
......

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