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| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
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Web-based ITIL 4 Specialist: High-Velocity IT (ITIL-4-HVIT) practice exam is a convenient format to evaluate and improve preparation for the exam. It is a ITIL-4-HVIT browser-based application, which means you can access it from any operating system with an internet connection and a web browser. Unlike the desktop-based exam simulation software, the ITIL 4 Specialist: High-Velocity IT (ITIL-4-HVIT) browser-based practice test requires no plugins and software installation.
NEW QUESTION # 86
What is the BEST way for a software development organization to encourage ethical behaviours?
Answer: A
Explanation:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.
NEW QUESTION # 87
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?
Answer: D
Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.
NEW QUESTION # 88
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?
Answer: B
Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.
NEW QUESTION # 89
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
Answer: C
Explanation:
A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.
NEW QUESTION # 90
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
Answer: D
Explanation:
The definition of done is a shared, explicit set of criteria that work must meet before being regarded as complete. It prevents the accumulation of hidden technical debt and unfinished work, ensures consistent quality expectations across teams, and supports both resilient operations and assured conformance.
NEW QUESTION # 91
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