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Salesforce Experience-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Branding, Personalization, and Content15%- Experience customization and content
  • 1. Search configuration
    • 2. Site activation and deployment
      • 3. Delegated external user administration
        • 4. Experience Builder customization
          • 5. Topics and knowledge articles
            • 6. Salesforce CMS integration
              • 7. Public Experience setup
                Sharing, Visibility, and Licensing17%- Security and access control
                • 1. External roles and sharing sets
                  • 2. Declarative sharing options
                    • 3. Object visibility settings
                      • 4. External user license selection
                        • 5. User visibility configuration
                          Customization Considerations and Limitations7%- Platform constraints
                          • 1. Experience Cloud limitations
                            Experience Cloud Basics8%- Core concepts of Experience Cloud
                            • 1. External account types
                              • 2. Common personas
                                • 3. Use cases for Experiences
                                  • 4. Experience Builder and Workspaces

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                                    Salesforce Certified Experience Cloud Consultant Sample Questions (Q139-Q144):

                                    NEW QUESTION # 139
                                    An administrator for Cloud Kicks wants to create a new partner user for an existing site.
                                    Which step does the administrator need to perform right before providing user details and saving the user record?

                                    Answer: D


                                    NEW QUESTION # 140
                                    Northern Trail Qutfitters implemented a chatbot on its Experience site.
                                    Which three KPIs could be used to help understand the chatbot's impact on customer service?
                                    Choose 3 answers

                                    Answer: A,C,D

                                    Explanation:
                                    Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
                                    Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.


                                    NEW QUESTION # 141
                                    DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
                                    Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
                                    What should the Experience Cloud consultant recommend for record sharing?

                                    Answer: C

                                    Explanation:
                                    To share records with partners who will work on low-severity B2C customer issues, DR should use sharing rules. Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by internal users with partners based on criteria such as record type, field value, or ownership.


                                    NEW QUESTION # 142
                                    Universal Containers is implementing a Partner Community.
                                    Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

                                    Answer: A

                                    Explanation:
                                    The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.


                                    NEW QUESTION # 143
                                    Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
                                    Where should BC look for potential Lightning Bolt solutions?

                                    Answer: B

                                    Explanation:
                                    Salesforce AppExchange is a marketplace where customers can find and install pre-built solutions for various industries and use cases. Lightning Bolt solutions are industry-specific templates that include themes, components, pages, and business logic. They are built by Salesforce partners and can be customized to fit specific needs3


                                    NEW QUESTION # 144
                                    ......

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