1Z0-1064-26 Valid Test Topics, Valid 1Z0-1064-26 Test Blueprint

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization

>> 1Z0-1064-26 Valid Test Topics <<

100% Pass Quiz 2026 Pass-Sure Oracle 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Valid Test Topics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to escalate a service request.
B. They allow a user to forward a service request.
C. They allow a user to copy a service request.
D. They can be assigned to a custom action script.
E. They can all be modified.
F. They have default values.

Answer: A,B,E,F

NEW QUESTION # 67
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. First Response is due on Friday, 12 noon EST.
B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
C. Resolution is due on Saturday, 2 PM EST.
D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

Answer: A,D

NEW QUESTION # 68
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. No default coverages are set up.
B. Entitlement rules are not valid for the service request.
C. The scheduled process has not been set up.
D. The Starts When criteria of the milestones is not True.

Answer: A,C,D

NEW QUESTION # 69
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Icons
B. Themes
C. Fields
D. Roles and privileges
E. Reports
F. Exports
G. Object workflow
H. Objects

Answer: C,E,F,H

NEW QUESTION # 70
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Start time of the call
C. Channel
D. Service Request create date
E. Contact name

Answer: A,D,E

NEW QUESTION # 71
......

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