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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization Considerations and Limitations | 7% | - Limits and governor considerations - Declarative vs programmatic options - Performance and scalability |
| Topic 2: Branding, Personalization, and Content | 15% | - Branding and layout customization - Personalization and targeted content - Content management and CMS integration |
| Topic 3: Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Experience types and use scenarios - Platform capabilities and limitations |
| Topic 4: Administration, Setup, and Configuration | 25% | - Deployment and migration - Site setup and activation - PRM and service integration |
| Topic 5: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 6: User Creation and Authentication | 13% | - External user activation and permissions - User provisioning methods - Single Sign-On and identity providers |
| Topic 7: Templates and Themes | 10% | - Lightning and Visualforce options - Theme customization and design - Template selection and configuration |
| Topic 8: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Data access and security model - Sharing rules and external visibility |
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NEW QUESTION # 85
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
Answer: C
Explanation:
Permission sets are a feature that allows you to grant additional permissions to users without changing their profiles. You can use permission sets to control Knowledge article visibility by granting users access to specific article types and actions. For example, you can create a permission set that allows users to view only certain article types and assign it to your customer portal users.
NEW QUESTION # 86
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
Answer: A,D
Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such ascases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutionsand custom case management.
NEW QUESTION # 87
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
Answer: B,D
Explanation:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 88
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
Answer: A,C,D
Explanation:
For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site.
Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.
NEW QUESTION # 89
UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?
Answer: C
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
NEW QUESTION # 90
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