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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Solution capabilities and value propositions
    • 2. Use cases across customer journey
      Topic 2: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
      • 1. Data flow between CX and ERP systems
        • 2. End-to-end process integration
          Topic 3: Customer Data, Analytics, and Experience Management- Customer identity and consent management
          • 1. Personalization and analytics use cases
            • 2. Data-driven customer engagement
              Topic 4: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
              • 1. Omnichannel customer engagement
                • 2. Customer experience transformation scenarios

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

                  NEW QUESTION # 11
                  What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                  Note: There are 3 correct answers to this question

                  Answer: C,D,E


                  NEW QUESTION # 12
                  Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                  Answer: D


                  NEW QUESTION # 13
                  Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                  Answer: D


                  NEW QUESTION # 14
                  Which of the following are associated with SAP Sales Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: B,D


                  NEW QUESTION # 15
                  Which of the following are capabilities of SAP Sales Cloud Version 2?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,E


                  NEW QUESTION # 16
                  ......

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