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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Mobile App and Lightning Experience | 6% | - Lightning Experience Features - Salesforce Mobile App Configuration - Navigation and UI Customization |
| Topic 2: Reports and Dashboards | 11% | - Dashboard Components - Scheduling Reports - Summary Reports and Matrix Reports - Report Builder - Report Types - Joined Reports |
| Topic 3: Security and Access | 12% | - Field-Level Security - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Salesforce Shield - Object-Level Permissions |
| Topic 4: User Setup | 8% | - Role Hierarchy - Permission Sets - Profile Configuration - Delegated Authentication - User Creation and Management - User Licenses |
| Topic 5: Organization Setup | 4% | - User Interface - Lightning Experience vs Classic - Currency Management - Fiscal Year - Company Information |
| Topic 6: Service Cloud Applications | 10% | - Cases and Entitlements - Service Contracts - Omni-Channel - Service Cloud Features - Web-to-Case and Email-to-Case |
| Topic 7: Activity Management and Chatter | 4% | - Chatter Groups and Feeds - Tasks and Events - Chatter Best Practices |
| Topic 8: Data Management | 10% | - Data Loader - Data Import Wizard - Data Export - Duplicate Rules and Matching Rules - Data Quality Best Practices |
| Topic 9: Standard and Custom Objects | 8% | - Custom Object Creation - Standard Object Overview - Roll-up Summary Fields - Object Relationships (Lookup, Master-Detail) |
| Topic 10: Workflow and Process Automation | 17% | - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Approval Processes - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules |
| Topic 11: Sales Cloud Applications | 10% | - Account and Contact Management - Opportunity Management - Products, Price Books, and Quotes - Forecasting - Sales Cloud Features |
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NEW QUESTION # 40
What is the purpose API Token field on the User object?
Answer: B
NEW QUESTION # 41
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?
Answer: D
NEW QUESTION # 42
Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should a Platform Administrator share records owned by sales team A with sales team B?
Answer: B
Explanation:
In this scenario, the two teams are "peers" in the role hierarchy (both reporting to the same manager). In a private sharing model, peers cannot see each other's records by default. To grant lateral access between these specific groups, an Owner-based Sharing Rule is the most effective solution. The administrator can create a rule stating that any records owned by members of "Role: Sales Team A" should be shared with members of
"Role: Sales Team B" with specific access levels (e.g., Read/Write). Hierarchical sharing (Option C) only grants upward visibility to the Manager role, not across to the other team34. Manual sharing (Option D) is inefficient for an entire team35. Criteria-based sharing (Option A) is used when record field values determine access, whereas this requirement is based specifically on who owns the records36.
NEW QUESTION # 43
You can't package workflow rules with time triggers.
Answer: A
Explanation:
Section: Volume G
NEW QUESTION # 44
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?
Answer: D
Explanation:
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, anassignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5
NEW QUESTION # 45
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