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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio
  • 1. Commerce solutions
    • 2. Customer Data solutions
      • 3. Sales solutions
        • 4. Marketing solutions
          • 5. Service solutions
            Topic 2: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
            - Value proposition of integrated CX portfolio
            - Linking solutions to business goals
            Topic 3: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Efficiency and personalization benefits
              • 2. Consistency across customer interactions
                - Integration with SAP Business Suite / S/4HANA
                • 1. Integration points and architecture
                  • 2. Use cases and business scenarios

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

                    NEW QUESTION # 15
                    What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                    Note: There are 3 correct answers to this question

                    Answer: C,D,E


                    NEW QUESTION # 16
                    What are some of the actions you can perform using SAP Emarsys?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 17
                    Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                    Answer: C


                    NEW QUESTION # 18
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,D


                    NEW QUESTION # 19
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: D


                    NEW QUESTION # 20
                    ......

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