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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow is a cloud-based platform that offers a variety of software solutions to help organizations streamline their workflows and enhance their IT service management capabilities. The Certified Implementation Specialist - IT Service Management (CIS-ITSM) Certification Exam is designed to validate a candidate's proficiency in implementing and managing ServiceNow ITSM solutions.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is an industry-recognized certification program that validates the skills and knowledge of professionals in the field of IT service management. Certified Implementation Specialist - IT Service Management certification is designed for individuals who are responsible for implementing and managing IT service management processes using ServiceNow platform. It is a highly sought-after certification that demonstrates an individual's expertise in the ServiceNow ITSM domain.
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification.Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
For each ITSM application, the candidate must know the following for each module
Baseline Application FunctionalityBasic and advanced features in baseline installationNew functionality and features added or changedState model and default process flowBasic and advanced operations performed by users and system
Business Cases / Use CasesValue propositionKPIs and BenchmarksAppropriate features and functions basis business requirements
Proven Practices for ImplementationImplementation approach to meet requirements to preserve upgradability, scalability, and maintainabilityImplementation solutions to work in conjunction with application functionality
Architecture and SecurityKey tables used in applicationsRelationships among tablesRoles and default access controlsPrimary application components including Scripts, Business Rules, etcIntegration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
NEW QUESTION # 131
You should activate surveys because they are not activated for incidents, by default.
Answer: B
NEW QUESTION # 132
In Change Management, what does a Model State contain? (Choose two.)
Answer: A,C
Explanation:
The correct selection is A, D because A. Model State transitions conditions; D. Model State transitions.
Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Model State properties; C. Model State transition policies. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 133
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
Answer: A,B,E
NEW QUESTION # 134
Which one of the following is NOT included in foundation data?
Answer: D
Explanation:
Assets are considered configuration items, not foundation data.
NEW QUESTION # 135
Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?
Answer: B
Explanation:
https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog- management/concept/catalog-items-wishlist.html
NEW QUESTION # 136
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