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The ITIL 4 Foundation exam covers the fundamental concepts, key principles, and practices of ITIL 4. ITILFNDv4 exam is designed to ensure that candidates understand the ITIL 4 framework and how it can be applied in real-world situations. ITILFNDv4 Exam consists of 40 multiple-choice questions, and candidates have 60 minutes to complete it. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 questions to pass.

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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program for IT professionals who want to gain a comprehensive understanding of IT service management (ITSM). ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme and is designed to introduce candidates to the key elements, concepts, and terminology used in ITIL 4. ITIL 4 Foundation certification is ideal for IT professionals who are involved in the delivery of IT services and want to improve their knowledge and understanding of IT service management principles.

EXIN ITIL 4 Foundation Sample Questions (Q176-Q181):

NEW QUESTION # 176
What is defined as any financially valuable component that can contribute to the delivery of a service?

A. Configuration item
B. Event
C. Product
D. IT asset

Answer: D

NEW QUESTION # 177
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be brief and simple
B. They should be well-known and proven
C. They should include incident handling
D. They should be complex and detailed

Answer: B

Explanation:
Explanation

NEW QUESTION # 178
Which statement about the 'service request management' practice is CORRECT?

A. A new workflow is created for each type of request
B. Financial authorization is sometimes required for service requests
C. Additional approval is sometimes needed for restoration of service
D. Service requests are fulfilled using simple workflows

Answer: B

NEW QUESTION # 179
Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A. 3 and 4
B. 2 and 3
C. 1 and 2
D. 1 and 4

Answer: C

NEW QUESTION # 180
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Supplier management
B. Service desk
C. Relationship management
D. Problem management

Answer: B

NEW QUESTION # 181
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