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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 23% | - Security-related troubleshooting
|
| Security | 28% | - Threat prevention
|
| Operating Systems | 28% | - OS installation and configuration
|
| Operational Procedures | 21% | - Backup and disaster recovery
|
你想过怎么样才能更轻松地通过CompTIA的220-1202认证考试吗？你发现诀窍了吗？如果你不知道怎么办的话，我来告诉你。其實通過考試的方法有很多種。努力學習考試要求的所有的相關知識就是其中的一種方法。你現在正在這樣做嗎？但是這是最浪費時間並且很可能得不到預期的效果的方法。而且，每天都忙於工作的你恐怕沒有那麼多時間來準備考試吧？那麼試一下Fast2test的220-1202考古題吧。這個資料絕對可以讓你得到你想不到的成果。
問題 #193
A customer is upgrading their workstation from Windows 10 to Windows 11. They perform a clean installation from a USB drive. After the system restarts, the installer loads again. Which of the following should the user do to complete the installation?
答案：D
解題說明：
Removing the USB drive allows the system to boot from the newly installed Windows 11 operating system, rather than restarting the installation process.
問題 #194
A user needs to download some files from a vendor website. Downloading the specific file type is blocked when using the Microsoft Edge web browser. A technician determines that the files the user wants to download are safe. Which of the following should the technician configure to allow these files to be downloaded?
答案：C
解題說明：
Microsoft Edge most commonly blocks "unrecognized" or "potentially unsafe" downloads through Microsoft Defender SmartScreen, which is a reputation-based protection feature integrated into Windows/Edge. When SmartScreen cannot establish trust in a downloaded file (often because the file type is commonly abused or the file has low reputation), it can warn or block the download even if the technician believes the file is legitimate. In this scenario, the technician should adjust SmartScreen settings (rather than disabling antivirus, UAC, or the firewall) to permit the download while keeping other protections intact. This aligns with Windows security management concepts: Windows includes built-in protections (Microsoft Defender and related safeguards) that can be configured through Windows Security, and technicians should tune the specific protection causing the block instead of broadly weakening system security. Also, browser security options are managed from the browser's Settings area, reinforcing that the correct fix is changing the browser's download
/reputation protection behavior rather than network or privilege controls.
References: Quentin Docter - CompTIA A+ Complete Study Guide (Windows Security / Microsoft Defender configuration); Mark Soper - Mike Meyers' A+ Lab Manual (browser security settings found in browser Settings menus, including Edge)
問題 #195
A technician is reviewing the internal documentation for a critical database server that recently experienced an outage. The technician needs to identify the primary business owner responsible for the server and determine its level of business criticality for disaster recovery purposes. Which of the following sources should the technician consult to find this specific information?
答案：C
解題說明：
The question asks where to find ownership and business criticality details for a server. That type of "who owns it, what does it support, and how important is it" data is maintained in a Configuration Management Database (CMDB) as part of configuration/asset management. Quentin Docter discusses asset management as lifecycle tracking and emphasizes accountability, including assigning responsibility and tracking who is associated with assets.
The All-in-One guide similarly describes asset management databases as tracking details such as "who has the asset," "what type of asset," and "where this asset is located," which supports the idea that ownership and operational relevance are stored in such systems.
An SLA defines service expectations, an SOP defines procedures, and an EULA covers licensing-none are intended to be the authoritative inventory/ownership record for a specific server. Therefore, CMDB is the correct answer.
問題 #196
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?
答案：B
解題說明：
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B). Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C). A third-party client might help, but it's not the best first step if the default app is expected to work.
D). Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates
問題 #197
A remote user reports that their screen displays the message, "All of your files have been encrypted. If you want your files back, you will need to pay us in Bitcoin." Which of the following should a technician do first?
答案：A
解題說明：
The correct answer is D. Quarantine the infected system. The message describes ransomware because the files are encrypted and the attacker is demanding Bitcoin payment. The Mike Meyers/Mark Soper material explains that ransomware encrypts all accessible data and often demands payment in bitcoins for decryption.
Quentin Docter's Complete Study Guide explains that ransomware can spread quickly across a network and encrypt files in its path. It also states that after malware is confirmed, the infected system should be quarantined to prevent spread to other systems or network resources. Reimaging and restoring data may be required later, and updating/scanning anti-malware is part of remediation. However, the first action after identifying an active ransomware infection is isolation. Quarantining the system protects shared drives, other endpoints, and network resources from further encryption.
問題 #198
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