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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Forecasting - Account and Contact Management - Opportunity Management - Sales Cloud Features |
| Topic 2: Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
| Topic 3: Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Approval Processes - Process Builder - Workflow Rules - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Topic 4: Data Management | 10% | - Data Quality Best Practices - Duplicate Rules and Matching Rules - Data Loader - Data Export - Data Import Wizard |
| Topic 5: User Setup | 8% | - Permission Sets - Profile Configuration - User Creation and Management - Role Hierarchy - User Licenses - Delegated Authentication |
| Topic 6: Security and Access | 12% | - Salesforce Shield - Record Access (OWD, Sharing Rules) - Login Hours and IP Ranges - Object-Level Permissions - Field-Level Security |
| Topic 7: Service Cloud Applications | 10% | - Web-to-Case and Email-to-Case - Service Contracts - Service Cloud Features - Omni-Channel - Cases and Entitlements |
| Topic 8: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Topic 9: Standard and Custom Objects | 8% | - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Standard Object Overview - Roll-up Summary Fields |
| Topic 10: Organization Setup | 4% | - Lightning Experience vs Classic - Currency Management - Fiscal Year - User Interface - Company Information |
| Topic 11: Reports and Dashboards | 11% | - Summary Reports and Matrix Reports - Scheduling Reports - Report Types - Dashboard Components - Joined Reports - Report Builder |
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NEW QUESTION # 60
How many lead assignment rules can be active at one time?
Answer: B
NEW QUESTION # 61
The sales manager at Universal Containers wants three users to have read and edit access to campaigns. How should the administrator fulfill this requirement?
Answer: C
NEW QUESTION # 62
In order to update records using the Data Loader, what field must be present in the csv file?
Answer: A
NEW QUESTION # 63
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
Answer: A
NEW QUESTION # 64
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?
Answer: D
NEW QUESTION # 65
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