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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Topic 2: Service Value Chain Activities
Topic 3: Continual Improvement
Topic 4: ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q98-Q103):

NEW QUESTION # 98
Which is the definition of an IT asset?

A. Any financially valuable component that contributes to a service
B. Any change of state that has significance for the management of a service
C. Any component that needs to be managed to deliver a service
D. Any request from a user that is a normal part of service delivery

Answer: A

NEW QUESTION # 99
Which is described by the 'organizations and people' dimension of service management?

A. Workflows and controls
B. Communication and collaboration
C. Inputs and outputs
D. Contracts and agreements

Answer: B

NEW QUESTION # 100
What term is used to describe whether a service will meet availability, capacity and security requirements?

A. Warranty
B. Utility
C. Outcomes
D. Value

Answer: A

NEW QUESTION # 101
Which process is responsible for managing all service requests from users?

A. Event management
B. Incident management
C. Request fulfilment
D. Change fulfilment

Answer: C

NEW QUESTION # 102
Which step of the continual improvement model includes baseline assessments?

A. Where are we now?
B. Did we get there?
C. What is the vision?
D. Where do we want to be?

Answer: A

NEW QUESTION # 103
......

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