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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Topic 2: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 3: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 4: Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements - Milestones and action plans
Topic 5: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 6: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q44-Q49):

NEW QUESTION # 44
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status
B. Title
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 45
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default communication preferences
B. Default chat channel preferences
C. Product and category filtering
D. Knowledge management article links
E. Default notification preferences
F. Knowledge management language locales
G. Default timezone
H. Service request links

Answer: C,D,F,H

NEW QUESTION # 46
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Lock the Profile Option for editing.
B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C. Select View > Detach.
D. Unlock and publish the new selected profile value.
E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F. Modify the Profile Value and save.

Answer: B,D,F

NEW QUESTION # 47
Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. No standard reports on milestones are provided.

Answer: A,B

NEW QUESTION # 48
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
C. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Answer: C

NEW QUESTION # 49
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