1Z0-1064-26 Test Collection | 1Z0-1064-26 Exam Dumps Demo

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Reporting and Analytics- Service analytics
  • 1. Operational reporting
    • 2. Dashboards and KPIs
      Oracle Fusion Service Overview- Service Configuration Basics
      • 1. Basic setup and administration
        • 2. Security roles and access control
          - Core Service Architecture
          • 1. Service request lifecycle management
            • 2. Fusion Service data model and components
              Knowledge Management- Knowledge articles
              • 1. Creation and lifecycle management
                • 2. Search and recommendation usage
                  Service Request Management- Customer interaction handling
                  • 1. Communication templates and notifications
                    • 2. Omnichannel support processes
                      - Case and ticket handling
                      • 1. Creation, routing, and assignment rules
                        • 2. SLAs and escalation management
                          Field Service and Dispatch- Field service operations
                          • 1. Work order management
                            • 2. Scheduling and dispatch rules
                              Integrations and Extensions- Integration capabilities
                              • 1. Third-party system integration
                                • 2. REST APIs and integration flows

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q54-Q59):

                                  NEW QUESTION # 54
                                  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
                                  Which option allows the customer to address the problem, so that all users can get articles in their native language?

                                  Answer: C


                                  NEW QUESTION # 55
                                  Your customer is asking for a modification of Lookup Types in Service Request.
                                  You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
                                  Which four lookups can be modified from this task list?

                                  Answer: A,B,D,F


                                  NEW QUESTION # 56
                                  Which three types of data are included in the interaction associated with a normal call flow?

                                  Answer: C,D,E


                                  NEW QUESTION # 57
                                  To create a new Survey object, you create a sandbox and set it as active.
                                  Which two statements are correct while creating your Survey object in Application Composer?

                                  Answer: B,C


                                  NEW QUESTION # 58
                                  If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

                                  Answer: D


                                  NEW QUESTION # 59
                                  ......

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