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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Reporting and Analytics- Education Cloud reporting capabilities
  • 1. Dashboards and performance metrics
    • 2. Operational analytics for institutions
      Student Lifecycle Management- Recruitment and admissions processes
      • 1. Applicant tracking and enrollment workflows
        • 2. Student onboarding processes
          Student Experience and Engagement- Student portals and experience design
          • 1. Personalized engagement strategies
            • 2. Communication and advising tools
              Data Management and Integration- Data architecture and integration patterns
              • 1. Data migration and governance considerations
                • 2. Integration with SIS and external systems
                  Security and Access Control- Role-based access and permissions
                  • 1. Data privacy and compliance considerations
                    Program and Academic Operations- Course and program management
                    • 1. Academic structure modeling
                      • 2. Scheduling and enrollment management
                        Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                        • 1. Core Education Cloud data model concepts
                          • 2. Key objects used in Education Cloud

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q218-Q223):

                            NEW QUESTION # 218
                            An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram.
                            Which solution meets this requirement?

                            Answer: A

                            Explanation:
                            The consultant should recommend Marketing Cloud as a solution to meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Marketing Cloud can help the institution consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram by using features such as Social Studio, Social Listening, or Social Analytics. Campaign Influence, Salesforce Inbox, or Pardot are not solutions that can meet the requirement of consolidating efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram for the institution. Reference:
                            https://www.salesforce.com/products/marketing-cloud/overview/
                            https://www.salesforce.com/products/marketing-cloud/social-media-marketing/


                            NEW QUESTION # 219
                            The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
                            Which solution should the Marketing team consider that will enable former students to update their email address?

                            Answer: D

                            Explanation:
                            Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. Reference:
                            https://www.salesforce.com/products/experience-cloud/overview/
                            https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics


                            NEW QUESTION # 220
                            A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
                            Which two objects should the consultant use to address these requirements?
                            Choose 2 answers.

                            Answer: C,D

                            Explanation:
                            Term Grade and Attendance Event are two objects that the consultant should use to address the requirements of tracking student absences from class and midyear grades. Term Grade is an object that stores the grades that a student receives for a course offering in a specific term. Attendance Event is an object that stores information about a student's attendance or absence for a course offering or a course connection. Behavior Involvement and Program Enrollment are not objects that can track student absences from class and midyear grades. Reference:
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Data-Dictionary
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Term-Grades
                            https://powerofus.force.com/s/article/K12-Architecture-Kit-Attendance


                            NEW QUESTION # 221
                            A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors.
                            Which account model should the consultant recommend?

                            Answer: A

                            Explanation:
                            The consultant should recommend the Education Data Architecture (EDA) Account Model as the account model for the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The EDA Account Model is an account model that allows users to store information about individuals or organizations that are related to an educational institution, such as students, parents, faculty, staff, alumni, or donors. The EDA Account Model can help the university system track students both as individuals and as part of a household using features such as Contacts, Accounts, Relationships, or Affiliations. The EDA Account Model can also help the Recruitment and Admissions office track events, the event locations, and the event vendors using features such as Campaigns or Campaign Members. The Person Account Model and the Standard Account Model are not account models that can meet the requirements of the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. Reference:
                            https://powerofus.force.com/s/article/EDA-Accounts
                            https://powerofus.force.com/s/article/EDA-Campaigns


                            NEW QUESTION # 222
                            Where can a customer find more information on Salesforce open-source and community sprint information?

                            Answer: C

                            Explanation:
                            The customer can find more information on Salesforce open-source and community sprint information on Trailblazer Community. Trailblazer Community is a platform that connects Salesforce customers, partners, employees, and enthusiasts to learn, share, and collaborate on Salesforce topics and projects. Trailblazer Community provides information on Salesforce open-source and community sprint events, such as dates, locations, agendas, or registration links. The customer can also join groups, forums, or blogs related to Salesforce open-source and community sprint topics on Trailblazer Community. Trust.salesforce.com, Partner Community, or AppExchange are not platforms where the customer can find more information on Salesforce open-source and community sprint information. Reference:
                            https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-community-basics
                            https://trailblazercommunitygroups.com/sprints/


                            NEW QUESTION # 223
                            ......

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