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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 9
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 10
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 11
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 12
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.

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Apple Device Support Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Answer:

Explanation:

Explanation
Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.


NEW QUESTION # 87
What are two ways to manually update iOS or iPadOS? (Choose two.)

Answer: B,E

Explanation:
Apple supports two standard manual methods for updating iOS or iPadOS. Directly on the device, open Settings > General > Software Update and download and install the available update, making option B correct. A user can also connect the iPhone or iPad to a trusted Mac running macOS Catalina or later, select the device in Finder, choose General, and select Check for Update, making option C correct. There is no separate iOS or iPadOS Update application, and operating-system updates are not initiated from the App Store. Another iPhone or iPad cannot function as the update host in the manner described in option D. Finder provides the supported computer-based update path when a wireless update is unavailable or when updating through a Mac is preferred.


NEW QUESTION # 88
Where do you delete users in System Settings?

Answer: A,B,C

Explanation:
To delete a user on a Mac, you need to follow these steps12:
* Navigate to System Settings -# Users & Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.
* Click the lock icon at the bottom left of the window and enter your administrator password to make changes.
* Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.
* Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user's home folder.
* Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user later.
* Click Delete User or Delete Group again to finalize the deletion.
References: Delete a user or group on Mac - Apple Support, Here's our guide on how to delete a user on Mac
- MacPaw


NEW QUESTION # 89
What does the screen with a folder and question mark indicate?

Answer: D

Explanation:
A folder with a question mark means the Mac can't find a valid macOS system on any startup disk, often due to corruption or erasure.
* Option B: Server verification isn't indicated this way.
* Option C: Internet Recovery failure shows a globe.
* Option D: Encryption prompts for a password, not this symbol.
* Option A: Correct-missing OS.References: Apple Support - "If your Mac starts up to a question mark" (support.apple.com/HT204156).


NEW QUESTION # 90
How many days do you have to recover deleted files from iCIoud Drive?

Answer: B


NEW QUESTION # 91
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