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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Topic 2: Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Topic 3: Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Topic 4: Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Topic 5: Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Topic 6: Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Topic 7: Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Topic 8: Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Topic 9: Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service

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SAP Certified - SAP Field Service Management Sample Questions (Q52-Q57):

NEW QUESTION # 52
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 53
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.

A. Service API
B. Data API
C. Mobile API
D. Appointment Booking API
E. Query API

Answer: A,B,D,E

NEW QUESTION # 54
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A. Autoscheduling
B. Smartforms and feedback (checklists)
C. Customer self service

Answer: B

NEW QUESTION # 55
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C. All data required for an online report is read from the FSM cloud.
D. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.

Answer: A,C,D

NEW QUESTION # 56
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.

A. Providing financial incentives
B. Offering continuous user training
C. By offering marketing insights
D. By considering unique business requirements
E. Through a structured customer service protocol

Answer: D

NEW QUESTION # 57
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