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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
ITIL Practices	- Technical Management Practices - General Management Practices - Service Management Practices
Service Value Chain Activities
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q305-Q310):

NEW QUESTION # 305
Which statement about change management is CORRECT?

A. It ensures that service requests follow the normal change management process
B. It optimizes overall business risk
C. It ensures that all changes are authorized by the change advisory board (CAB)
D. It optimizes financial exposure

Answer: C

NEW QUESTION # 306
Which activity is NOT recommended by the 'start where you are' guiding principle?

A. Discarding existing processes before assessing their usefulness
B. Applying risk management when considering to introduce new processes
C. Involving people who are not familiar with a service when observing and assessing its activities
D. Using source data to avoid any unintentional data distortion round in reports

Answer: A

NEW QUESTION # 307
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Service transition
B. Service strategy
C. Continual service improvement
D. Service operation

Answer: C

NEW QUESTION # 308
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that information security requirements are met
B. To set user expectations for fulfillment times
C. To ensure that spending is properly accounted for
D. To streamline the fulfillment workflow

Answer: D

NEW QUESTION # 309
Which statement about service offerings is CORRECT?

A. Each service should be described to consumers as a single service offering
B. Service offerings describe service actions performed by users
C. The same product can be used as a basis for more than one service offering
D. Service offerings include the transfer of goods from the consumer to the provider

Answer: C

NEW QUESTION # 310
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