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| Section | Weight | Objectives |
|---|---|---|
| Establishing the Requirements | 10% | - Elicitation and definition techniques - Requirements types: business, functional, non-functional |
| Investigating the Business Situation | 10% | - Investigative techniques: interviews, workshops, observation - Documenting current state |
| Competencies of a Business Analyst | 5% | - Professional knowledge and techniques - Personal qualities and skills |
| Analysing and Managing Stakeholders | 10% | - Stakeholder analysis and engagement strategies - Stakeholder identification and classification |
| Delivering the Requirements and Solution | 5% | - Benefits realization - Implementation considerations |
| Validating and Managing Requirements | 5% | - Requirements validation and verification - Requirements management and change control |
| Improving Business Services and Processes | 10% | - Process modelling and analysis - Identifying improvement opportunities |
| Modelling Requirements | 5% | - Modelling notations and techniques - Communicating requirements through models |
| Strategic Context for Business Analysis | 5% | - Alignment with organizational goals - Business strategy and objectives |
| Defining the Solution | 10% | - Developing and evaluating solution options - Gap analysis |
| What is Business Analysis? | 5% | - Role and purpose of business analysis - Definition and scope |
| Business Analysis Service Framework | 5% | - Structure and process model - Roles and responsibilities within the framework |
| Making the Business Case | 10% | - Cost-benefit analysis and justification - Feasibility assessment |
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NEW QUESTION # 66
A customer journey is most likely to be used in which of the following situations?
Answer: D
Explanation:
A customer journey is used to understand the experience from the customer's point of view as they interact with an organisation, product, service, or process. It helps identify customer touchpoints, expectations, frustrations, emotions, and pain points across the end-to-end journey. Although customer journey analysis may later highlight process improvements, its most direct purpose is not internal process redesign. Value chain analysis is used to understand organisational activities that create value, not customer experience. Balancing employee and customer interactions may be a secondary consideration, but it is not the core purpose. The customer journey technique is especially useful in service improvement, digital transformation, and customer experience work because it exposes what the customer sees and feels, rather than only what the organisation's internal process model shows.
NEW QUESTION # 67
Which of the following statements about outsourcing of systems development is correct?
Answer: B
NEW QUESTION # 68
It is unclear to a project sponsor why a particular requirement has been included in a recently released version of a system.
Which of the following will allow him to identify who originally asked for the requirement?
Answer: B
NEW QUESTION # 69
Business analysis bridges the gap between which two disciplines?
Answer: C
NEW QUESTION # 70
Which of the following is NOT one of the 6 services identified in the Business Analysis Service Framework (BASF)?
Answer: D
Explanation:
The Business Analysis Service Framework (BASF) identifies six core services provided by a business analyst.
These services span the lifecycle of a business change initiative and focus on analysis and enablement activities. The six services are: Situation Investigation and Problem Analysis, Feasibility Assessment and Business Case Development, Business Process Improvement, Requirements Definition, Requirements Management, and Business Change Deployment. The service Solution design and development (which involves the technical building of the IT system) is a distinct project activity typically performed by solution architects and developers and, while the BA collaborates with them closely, it is not one of the core Business Analysis services as defined in the BASF.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Business Analysis Service Framework (BASF))
NEW QUESTION # 71
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