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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
Enabling Slack Success15%- Create help channels for user support
- Use analytics and reporting to measure engagement
- Drive organizational collaboration and productivity
- Promote best practices and user adoption
User Lifecycle Management14%- Configure single sign-on (SSO) and identity management
- Configure user provisioning and deprovisioning
- Handle user onboarding and offboarding
- Manage user roles and admin roles
Channel & User Group Administration28%- Configure channel management policies
- Implement channel naming conventions and best practices
- Manage user groups and channel permissions
- Manage default channels and required channels
- Convert public channels to private channels
Security15%- Enable multi-factor authentication (MFA)
- Monitor and audit workspace activity
- Configure domain and IP restrictions
- Manage DLP (Data Loss Prevention) and retention policies
- Configure security policies and compliance settings
Fundamentals9%- Differentiate between Slack plans and features
- Understand Slack roles and responsibilities
- Navigate the Slack Admin console
Workspace Administration9%- Manage workspace settings and configurations
- Configure workspace-level and org-level policies
- Understand Enterprise Grid organization vs single workspace
App Administration10%- Understand Slack Connect for inter-organization collaboration
- Configure app permissions and settings
- Manage integrations and workflows
- Manage app approvals and app directory

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Salesforce Certified Slack Administrator Sample Questions (Q37-Q42):

NEW QUESTION # 37
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?

Answer: B

Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 38
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?

Answer: B

Explanation:
The best practice for completed projects that may need to be referenced later is:
"Archive the public channel. Archived channels remain searchable and can be browsed for historical reference, but new posts are disabled." Deleting the channel would risk losing accessibility to discussions, and unnecessary privacy changes would confuse users.
(Reference: Slack Administration Study Guide - Channel Archiving and Searchability)


NEW QUESTION # 39
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Answer: B

Explanation:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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NEW QUESTION # 40
You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?

Answer: C

Explanation:
Slack's compliance and security guidance states:
"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies." eDiscovery (A) archives content but doesn't prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.
(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)


NEW QUESTION # 41
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

Answer: B

Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)


NEW QUESTION # 42
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