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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Workspace settings and policies
  • 3. Roles and permissions
- Governance framework
  • 1. Data governance and compliance
  • 2. Channel management policies
  • 3. Acceptable use policies
Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
Security18%- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Retention policies and export
  • 3. Enterprise Key Management (EKM)
- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
Workflows and Integrations12%- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
Channel Strategy25%- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel naming conventions and organization
  • 3. Channel segments and cross-org channels
- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management

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Salesforce Certified Slack Consultant Sample Questions (Q63-Q68):

NEW QUESTION # 63
You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

Answer: A

Explanation:
The activity that would not be included is Grid design . The client is on a Slack Business+ plan, not Enterprise Grid. Grid design applies when designing an Enterprise organization that may contain multiple workspaces, workspace access levels, multi-workspace channels, and centralized org-level administration. A Business+ engagement can still require discovery, governance recommendations, and channel strategy because the customer has more than 200 employees, works with external partners, and wants organized collaboration. However, it does not require an Enterprise Grid architecture unless the client is moving to an Enterprise plan. Option A is required because the consultant still needs to understand business goals, user groups, external collaboration, and pain points. Option B is still relevant because policies and admin responsibilities matter on Business+. Option D is central because channel naming, channel purpose, external collaboration, and social/community channels are directly tied to the client's vision. Slack's Enterprise documentation distinguishes Enterprise organization capabilities such as multiple workspaces and multi- workspace channels from standard workspace administration.
Reference topic: Grid Design - plan eligibility, Enterprise Grid architecture, and when grid design is in scope.


NEW QUESTION # 64
Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

Answer: B

Explanation:
The best recommendation is to collaborate through multi-workspace channels. The scenario requires long- term collaboration across departments that sit in different workspaces, including finance and legal, while keeping the acquisition private. Multi-workspace channels are designed for this Enterprise Grid pattern because they allow a channel to exist across selected workspaces without forcing every participant into a new workspace or duplicating conversations across separate channels. The channel can be private, tightly scoped, and available only to the required participants from each relevant workspace. Option A creates a separate hidden workspace, but that is heavier than necessary and can isolate work from the departments' existing collaboration context. Option C introduces public channels for acquisition work, which is inappropriate because the acquisition is confidential. Option D puts everything in a global workspace, which risks over- centralizing sensitive work and may not align with the departments' existing workspaces. Multi-workspace channels preserve confidentiality while supporting cross-functional collaboration in place.
Reference topic: Grid Design - multi-workspace channels, confidential cross-functional collaboration, private channel design, and Enterprise Grid workspace architecture.


NEW QUESTION # 65
After completing discovery sessions with a client, what is a key factor to consider in the initial grid design recommendation for Slack?

Answer: D

Explanation:
A key factor in initial grid design recommendations is the scalability of the design. It is important to ensure that the grid can accommodate the client's future growth and evolving needs. This approach allows the Slack environment to adapt and expand alongside the organization, ensuring its long-term effectiveness and utility.


NEW QUESTION # 66
Which Salesforce platform feature is used to automate actions across Slack and Salesforce?

Answer: B

Explanation:
Salesforce Flow is used to automate processes and actions, including triggering notifications and updates to Slack based on changes to Salesforce data.


NEW QUESTION # 67
In a rapidly growing organization, employees are facing difficulties in finding relevant channels on Slack. What advice should be given to streamline channel discovery and usage?

Answer: C

Explanation:
A clear and consistent channel naming convention, including aspects like department and function, aids employees in quickly identifying and accessing relevant channels, improving efficiency in a growing organization.


NEW QUESTION # 68
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