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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Declarative UX Configuration - Lightning Design System (SLDS) | |
| UX Fundamentals | 16% | - Usability and Information Architecture - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles |
| Discovery | 13% | - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX |
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NEW QUESTION # 75
What is the relationship between inclusive design and accessible design?
Answer: A
Explanation:
The correct answer is B. Inclusive design is a methodology and accessible design is based on guidelines, as explicitly stated in the study guide. The distinction matters because inclusive and accessible design are closely related but are not interchangeable concepts. According to the framing used by the study guide, inclusive design is a methodology. It influences how designers approach a problem by considering exclusion, human diversity, varying contexts, and the range of people who may interact with a solution. Accessible design, in contrast, is grounded in defined accessibility requirements and guidelines. Within digital interfaces, this includes structured requirements such as those represented by accessibility standards and WCAG principles.
Option A incorrectly categorizes both concepts as methodologies based on guidelines. Option C reverses the study guide's distinction by treating accessible design as the methodology. The two practices reinforce one another. Inclusive design broadens the design process by asking whose needs may be missed, while accessibility guidance provides concrete criteria against which interface implementation can be assessed. For a Salesforce UX Designer, the practical lesson is that meeting accessibility requirements is necessary, but inclusive design asks a broader question about whether the overall experience accommodates a diverse range of users and circumstances.
Study Guide reference/topics: Inclusive Design, Accessible Design, accessibility guidelines, Human-Centered Design.
NEW QUESTION # 76
What are Salesforce core design principles when making design decisions?
Answer: D
Explanation:
The Salesforce Lightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications.They are1:
Clarity - Eliminate ambiguity. Enable people to see, understand, and act with confidence.
Efficiency - Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster.
Consistency - Create familiarity and strengthen intuition by applying the same solution to the same problem.
Beauty - Demonstrate respect for people's time and attention through thoughtful and elegant craftsmanship.Introduction to the Salesforce Lightning Design System
NEW QUESTION # 77
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries. Which design considerations should be made when planning for this site?
Answer: A
Explanation:
The uploaded study guide identifies C. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly as the correct internationalization consideration.
The site will be used across twelve countries, so the UX Designer must plan beyond simple text translation.
Different languages can follow different writing directions, and that affects the structure and flow of the entire interface.
A right-to-left language may require layout adjustments to navigation, alignment, component sequencing, and the general reading flow so that the experience remains natural for the intended audience.
Option A is problematic because a country and a language are not equivalent concepts. A country can contain multiple languages, and the same language can be used across multiple countries. The study guide therefore does not select flags as the ideal language-switching mechanism.
Option B suggests that users in different countries inherently perceive color contrast differently. That is not the internationalization consideration keyed by the guide.
The broader HCD lesson is that internationalization must account for the structural characteristics of language and culture, not simply replace words. Layout direction is therefore a fundamental design requirement when supporting both left-to-right and right-to-left writing systems.
Study Guide reference/topics: Internationalization, right-to-left layouts, Experience Builder, global UX, Human-Centered Design.
NEW QUESTION # 78
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?
Answer: A
Explanation:
The uploaded Master Study Guide identifies C. Utility Classes as the correct SLDS resource for maintaining consistency in alignment, grids, spacing, and typography.
Utility classes provide reusable styling mechanisms that can be applied to interface elements without creating a separate custom CSS solution for every layout or presentation requirement. Within the study-guide framing, they are the appropriate SLDS resource when designers and developers need consistent control over common visual properties.
Option A, Component Blueprints, is used to communicate the structure and presentation pattern of complete Salesforce-style components. Blueprints are important when implementing component patterns, but this question focuses specifically on commonly reused styling concerns such as spacing, alignment, and typography.
Option B, BEM Naming Classes, relates to CSS naming methodology and structure. It is not the resource keyed by the guide for applying the visual utilities described.
The underlying design-system principle is reuse instead of reinvention. Applying standardized utility classes helps different pages and components use common spacing and alignment behavior rather than accumulating inconsistent custom CSS rules.
That consistency makes Salesforce interfaces more predictable visually and easier to maintain.
Study Guide reference/topics: SLDS Utility Classes, alignment, spacing, grids, typography, Salesforce Lightning Design System.
NEW QUESTION # 79
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
Answer: B,D
NEW QUESTION # 80
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