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| Section | Objectives |
|---|---|
| Topic 1: Create apps using Power Apps | - Build canvas apps - Customize forms and views - Build model-driven apps |
| Topic 2: Implement Power Pages and Power Virtual Agents | - Build and manage chatbots using Power Virtual Agents - Configure Power Pages sites and security |
| Topic 3: Manage Power Platform solutions | - Integrate Power BI and analytics - Manage environments and governance - Create and deploy solutions |
| Topic 4: Configure Microsoft Dataverse | - Work with Dataverse data management features - Configure security roles and business units - Manage tables, columns, and relationships |
| Topic 5: Automate business processes using Power Automate | - Configure business process flows - Create and manage cloud flows - Integrate approvals and connectors |
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NEW QUESTION # 202
You need to implement the requirement for the VP of sales.
What should you do?
Answer: D
Explanation:
Explanation
A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in their initial offering.
Currently, testing the new QV functionality outside the development environment is not possible due to corporate security policies requiring the same security role across all environments.
Note: One of the security best practices in Dynamics 365 is to use the base security role as a baseline and apply that role to all Users. The base security role will include all the common/basic permissions that are required to have access to the system.
To set up the base security role for the first time
* create a new empty security role.
* add the minimum privileges required to access the system.
* add the privileges required for the basic functionalities.
* test the role with the test user account.
* add the permissions to the entities that all users can access (e.g. reference data).
Reference: https://linnzawwin.blogspot.com/2020/07/minimum-privileges-required-to-log-in.html
NEW QUESTION # 203
A company has a Power Apps app.
The app must meet the following requirements:
* Managers assign lead records to the sales department. A new phone call record must be created if a lead record has no activities.
* An email must be sent to the manager if the phone call record created is not completed after one day.
A classic workflow must run when a lead record is assigned.
You need to configure the check conditions for the workflow.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 204
You are configuring Microsoft Dataverse security. You plan to assign users to teams.
Record ownership and permissions will differ based on business requirements.
You need to determine which team types meet the requirements.
Which team type should you use? To answer, drag the appropriate team types to the correct requirements. Each team type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/wp-security-cds
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/use-access-teams-owner-teams-collaborate-share-information
NEW QUESTION # 205
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Graphical user interface Description automatically generated
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user's responses. When saving the identified information to a variable, a variable type will be associated with it. The variable type is analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases - these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue - and conversation nodes - these are what you use to define how a bot should respond and what it should do.
Box 2: Create a custom entity
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-specific knowledge.
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
Topic 2, ADatum Corp.
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
ADatum Corporation provides verification and investigation services that are used by insurance companies, law firms, and other organizations in the public sector. Services include verifying an individual's background, qualifications, and specific scenarios that require onsite visit.
The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical information missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as one of the best in the industry. In recent months, business has significantly increased, with most new business czoming from high-profile companies and individuals.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most accurate results. This role examines completed work to ensure that nothing is missed.
Current environment
Data storage and retention
* All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as the interface.
* Clients enter their data in a website, which then uses a service account to create the records in the Dataverse database.
* Team members currently have full access to all Service Request records.
Service requests
* The Service Request table includes header information about the individual or organization that is the subject of verification.
* New Service Request records are assigned to a queue. All potential users who will be performing the verifications have access to these records.
* A service request is assigned to a single user who will ensure that all qualifications are verified. This single user is the only one able to process Qualification records related to their own service requests.
* Many required tasks when performing verification services are currently done by using manual processes.
* To keep up with demand, ADatum Corporation identifies several processes that can be replaced by using Power Automate flows to hire fewer new staff and keep costs down.
Qualification verification
* The qualification table contains details about an individual school degree, professional qualifications, and other qualifications that must be verified.
* A service request can have one or more Qualification records associated with it.
* Record status is pending verification until the initial team member finishes, at which point the member changes the status to Complete.
* When all qualification records related to a service request are verified either by manual or automated processes, the results are made available to ADatum Corporation's client.
* In the rare event that results are questioned, a new service request is created and verified independently of the previous work that took place.
* To complete a service request, users perform the following actions:
* Send a templated email by using Microsoft Outlook to the client after all qualifications for a service request are checked.
* Change the service request status to Completed. Currently, service requests do not indicate when all Qualification records are addressed.
Microsoft Power platform environment
* The following environments exist: development, testing, user acceptance testing (UAT), and production.
* Managed solutions are used to move customizations from the development environment to other higher-level environments. These solutions are created and maintained by the power users and provided to internal IT for deployment when they are ready.
* Two managed solutions, Verification Process Automation and Onsite Visit, share several components.
* All customizations to Power Platform components are performed by several power users who have received training and are certified as subject matter experts.
* Power users have been granted the System Administrator security role in the development environment.
* Corporate policy prohibits power users from writing code due to lack of a formal code review process.
* Internal IT will not be able to supply any development resources for this project due to a lack of staff.
This means that any customizations and automation created for this project must be low-code/no-code for the power users to implement them.
* Customizations created by power users are deployed by internal IT.
Requirements
Process automation
ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of work is maintained. The new process for verifying professional qualifications must automate the following:
* Enter data and navigate the authority's website. The authority website UI changes frequently because the company constantly improves the user experience.
* Search page contents for a specified value to determine validity.
* Update the corresponding Qualification record in Dataverse.
The new process for completing a service request must automate the following:
* Set the Service Request record status to Complete when work on all Qualification records is finished.
* Send an email to the client with the results when the service request is completed. The email must list each qualification as either Valid or Not Valid, depending on the verification.
Qualification verification
* Service request results will not be released to clients until all related Qualification records are set to a Complete status.
* To check work done by a wide array of users, 10 percent of Qualification records must be double checked.
* Qualification records must be automatically assigned to a queue.
* Qualification records must be flagged with a new status field named Assigned to ensure that records are rechecked.
* Ensure that only QV team members can change the status from Assigned to In Progress to Complete.
* Record the name of the QV team member who performed the work and the date completed.
Governance and security
* All components required for the verification process must be included in a new solution.
* Corporate security requires that deployments to non-development environments must be automated using service accounts.
* User security and data access must also be consistent across environments, except for the elevated access of the power users in the development environment.
* The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution. This table must be upgraded prior to the go-live date without the other shared components.
* A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in their initial offering.
Issues
* More employees than are required can access individual client information and continue to have access after a service request is completed.
* When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
* Currently, testing the new QV functionality outside the development environment is not possible due to corporate security policies requiring the same security role across all environments.
* Internal IT reports that the solution import to the test environment failed because of missing dependencies related to the flow for completing service requests.
NEW QUESTION # 206
You are a Dynamics 365 Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-design-forms-customer-service-hub
NEW QUESTION # 207
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