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Microsoft MB-230 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Exam Duration:100 minutes
Real Exam Qty:40-60
Exam Format:Multiple choice, Case study, Yes/No, Drag-and-drop
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Available Languages:Portuguese (Brazil), Korean, Chinese (Simplified), Russian, Arabic (Saudi Arabia), Spanish, Italian, Indonesian (Indonesia), English, Chinese (Traditional), German, Japanese, French
Exam Price:$165 USD
Passing Score:700 / 1000
Certificate Validity Period:1 year (renewal required)
Sample Questions:Microsoft MB-230 Sample Questions
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

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The MB-230 Certification Exam covers a range of topics, including customer service, case management, knowledge management, and service level agreements. Candidates will be required to demonstrate their understanding of these areas and their ability to apply them in real-world scenarios.

Once a candidate passes the Microsoft MB-230 certification exam, they will earn the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Microsoft Dynamics 365 Customer Service Functional Consultant certification shows that the individual has the skills and knowledge needed to configure and customize the Dynamics 365 Customer Service application and provide support to end-users.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q241-Q246):

NEW QUESTION # 241
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 242
A company that manufactures industrial heating, ventilation, and air conditioning units (HVAQ implements Dynamics 365 Customer Service.
Following each installation, customers must be surveyed about their satisfaction of the installation and the conduct of the installers.
You need to recommend the appropriate question types.
Which question types should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 243
You are a customer service representative working with cases in Dynamics 365 for Customer Service.
You need to manage multiple lists of cases.
Which actions should you perform? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 244
A company has a Customer Service deployment. The company plans to implement the following:
* Al suggestions for contacts in Teams.
* Training information about the capabilities of suggestions.
You need to identify the scenarios where the relevant contacts will be provided to users.
Solution: The number of similar cases that the suggested contacts have resolved.
Does the solution meet the goal?

Answer: B


NEW QUESTION # 245
You are an administrator for a company that uses a custom Customer Service app.
A user working on a case requires help from a subject matter expert < SME). The user grants the SME write access to the case.
The user must be able to start a chat by using the embedded Teams chat capability.
You need to enable the chat functionality.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.

Answer: C,E


NEW QUESTION # 246
......

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