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Salesforce AP-207 Exam Syllabus Topics:

Section	Objectives
Energy and Utilities Industry Fundamentals	- Energy and utilities business processes 1. Utility operations overview 2. Customer lifecycle in utilities
Integration and Data Management	- System integration concepts 1. External system connectivity 2. API-based integration - Data management 1. Data model alignment 2. Data quality and governance basics
Salesforce Energy & Utilities Cloud Capabilities	- Asset and service management 1. Work orders and field service concepts 2. Asset tracking and lifecycle management - Core platform capabilities 1. Industry data model concepts 2. Energy and Utilities Cloud features
Customer Engagement and Experience	- Digital customer experience 1. Self-service portals 2. Customer communication flows - Customer service operations 1. Omni-channel support concepts 2. Case management in utilities
Metering, Billing, and Usage Management	- Billing processes 1. Billing workflows overview 2. Rate and tariff concepts - Meter data handling 1. Usage data ingestion concepts 2. Consumption tracking

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Project team roles and responsibilities
B. A decision on the tool or technology that will be used for migrating the data (ETL)
C. A high-level object map of the entities and fields used by the billing system
D. Technical connection details for the billing system
E. Understanding of the Energy and Utilities customer data model

Answer: C,E

NEW QUESTION # 28
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
B. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C. Open the object's page layout and add the FlexCard LWC ante the layout.
D. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

Answer: A

NEW QUESTION # 29
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
B. Modify the VEELogoCard FlexCard to change the customer logo.
C. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
D. Modify the application Page Layout to change/add/remove selected elements

Answer: A,C

Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript

NEW QUESTION # 30
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A. Using Field Mapper
B. Adding fields in Checkout method
C. Creating Apex trigger
D. Adding fields in CPQ configuration

Answer: A

Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper, consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process. Reference = Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects: https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5

NEW QUESTION # 31
Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A. Use the existing notification preference fields in the Party object.
B. Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
C. Extend the Service Account object with new fields for notification preferences.
D. Create a custom object associated with the Account with notification preferences.

Answer: A

NEW QUESTION # 32
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