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Salesforce Platform-App-Builder Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Logic and Process Automation	28%	- Approval Processes 1. Describe the capabilities of approval processes and the use cases for each - Validation Rules 1. Describe the capabilities of validation rules and the use cases for each - Flow 1. Describe the capabilities of Flow to automate business processes 2. Describe the capabilities of Flow and the use cases for each flow type (Screen Flow, Auto-launched Flow, etc.) - Formula Fields and Roll-Up Summary 1. Describe the capabilities of roll-up summary fields and the use cases for each 2. Describe the capabilities of formula fields and the use cases for each - Automation Tool Selection 1. Given a scenario, identify the appropriate automation tool to use (Flow, approval process, etc.)
Topic 2: App Deployment	10%	- Change Sets and Deployment Tools 1. Describe the considerations when deploying to a production environment 2. Describe the use cases and capabilities of change sets - Sandboxes 1. Describe the differences between sandbox types 2. Describe the use cases and capabilities of sandbox environments - AppExchange Packages 1. Describe the use cases and considerations for managed and unmanaged packages
Topic 3: Data Modeling and Management	22%	- Data Management 1. Describe the capabilities and use cases for data import and export tools 2. Describe the use cases and capabilities of data validation tools - Object Relationships 1. Describe the implications of object relationships on reports, record access, and data deletion 2. Describe the capabilities of and use cases for relationship field types (lookup, master-detail, many-to-many) - Custom Objects and Fields 1. Describe the capabilities of various field types and the use cases for each 2. Describe the appropriate use of custom objects, standard objects, and external objects 3. Describe the use cases and implications of field history tracking - Schema Builder 1. Describe the use cases and capabilities of Schema Builder
Topic 4: User Interface	17%	- Lightning App Builder 1. Describe the capabilities of Lightning App Builder and the use cases for each 2. Describe the use cases and capabilities of standard and custom Lightning components - Page Layouts and Record Types 1. Describe the use cases and capabilities of page layouts 2. Describe the use cases and capabilities of record types - Lightning Experience Customization 1. Describe the capabilities of and use cases for custom buttons, links, and actions 2. Describe the use cases and capabilities of Lightning apps, navigation, and utility bars
Topic 5: Salesforce Fundamentals	23%	- AppExchange 1. Describe the use cases and capabilities of AppExchange - Object, Record, and Field Access 1. Describe the capabilities of object, record, and field-level security and the use cases for each 2. Describe the various elements of the sharing model and the use cases for each - Reports and Dashboards 1. Describe the capabilities of reports and dashboards and the use cases for each - Mobile and Collaboration 1. Describe the capabilities of the Salesforce mobile app 2. Describe the use cases and capabilities of Chatter

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Salesforce Certified Platform App Builder Sample Questions (Q141-Q146):

NEW QUESTION # 141
Universal Containers has a custom picklist called Support Level on the Account object. They would like to show the real-time value of Support Level on all case records.
How should an app builder implement this requirement?

A. Create a formula field on the Account object using the ISPICKVAL function.
B. Create a roll-up summary field using Support Level on the Account object.
C. Create a formula field on the Case object using the TEXT function.
D. Create a Process Builder and use a field update on the Case object.

Answer: C

Explanation:
The best way to implement this requirement is to create a formula field on the Case object using the TEXT function. A formula field can display the value of another field from a related object, such as the Account object. The TEXT function can convert a picklist value into text, which can be displayed on the Case record.
Creating a formula field on the Account object using the ISPICKVAL function is not a valid solution, as it does not show the value of Support Level on the Case record. The ISPICKVAL function is used to check if a picklist field has a certain value, not to display it. Creating a Process Builder and using a field update on the Case object is not an optimal solution, as it requires more configuration and maintenance than a formula field.
A Process Builder may also introduce delays or errors in updating the field value. Creating a roll-up summary field using Support Level on the Account object is not a valid solution, as it does not show the value of Support Level on the Case record. A roll-up summary field is used to aggregate numeric values from child records, not to display picklist values.

NEW QUESTION # 142
When a sales rep submits an account for approval, Universal Containers wants the user to answer additional questions via a popup window to populate additional record fields.
What should an app builder use to achieve the desired result?

A. Process Builder and Flow
B. Lightning component and Process Builder
C. Custom button and Flow
D. Custom picklist field and Process Builder

Answer: C

NEW QUESTION # 143
Properly installing managed packages helps prevent conflicts With customizations made by customers and partners. Which functionality should be used to set up packages?

A. Help setting
B. Description
C. Namespace
D. Allow sharing

Answer: C

Explanation:
The correct answer is A. Lookup field.
Cloud Kicks wants to assign a Customer Service Manager user to an Account in addition to the standard Account Owner. The best field type is a Lookup field to the User object. A lookup field stores a relationship to another record and supports reporting, filtering, and record-level navigation. Salesforce describes lookup relationships as a way to relate two records while keeping the records otherwise independent.
A Text field would not create a real user relationship and could cause inconsistent names. A Picklist or Multi- select picklist would require manual maintenance of user names and would not behave like an assigned user reference.

NEW QUESTION # 144
Universal Containers (UC) has several large customers that sell their products through dealers. UC identifies and works with a single individual at each customer and at each dealer. Separate bills are sent to each customer and each dealer. These details need to be stored in a format that clearly displays the business entities and their appropriate representatives. How should an app builder implement these requirements?

A. Create both customer and dealer as accounts, create account teams on each account and associate the dealer records with the parent account.
B. Create a single account record, add each rep as a contact and create a custom dealer object.
C. Create a single parent record, add each rep as a contact to the parent account and add each dealer as a child record.
D. Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy.

Answer: D

Explanation:
The correct answer is D. Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy.
Universal Containers needs to represent separate business entities because separate bills are sent to each customer and each dealer. In Salesforce, business accounts are used to represent companies or organizations, and contacts represent the people who work for those accounts. Salesforce account hierarchies are used to show relationships between related accounts through the Parent Account field.
So the best model is:
Customer = Account
Dealer = Account
Representative at each business = Contact on that Account
Customer/dealer relationship = Account Hierarchy
A is incorrect because Account Teams represent internal Salesforce users working on an account, not external dealer/customer representatives.
B and C are incorrect because they do not correctly represent separate billing entities as separate Accounts.

NEW QUESTION # 145
Universal Containers generates leads from three different sources: web, trade shows, and partners. Some of the information collected is applicable to all sources, there is also information that is unique to each type of lead. What should an app builder configure to meet these requirements?

A. Create custom page payouts for each type of lead only containing the relevant fields
B. Create three lead record types each with its own page layout containing the relevant fields
C. Create a partner community and a record type for web and trade show leads
D. Create three sections on the lead layout and instruct users to collapse the non-relevant fields

Answer: B

Explanation:
The solution that the app builder should configure to meet these requirements is creating three lead record types each with its own page layout containing the relevant fields. This way, the app builder can customize the fields and sections that appear on each record type based on the source of the lead. Option B is incorrect because creating a partner community and a record type for web and trade show leads does not address the requirement of collecting information that is unique to each type of lead, as partner community users may have different fields and layouts than internal users. Option C is incorrect because creating three sections on the lead layout and instructing users to collapse the non-relevant fields does not address the requirement of collecting information that is unique to each type of lead, as users may still see or enter data in the wrong fields. Option D is incorrect because creating custom page layouts for each type of lead only containing the relevant fields does not address the requirement of collecting information that is applicable to all sources, as users may miss some common fields.

NEW QUESTION # 146
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